IT Support Analyst

• Application deployment working with the vendor and internal business stakeholders to deploy the application.
• Release management: Managing the periodic deployment.
• Incident management: Managing the daily incidents
• Requirements management: working with business stakeholders across HSBC to understand business requirements, prioritise these and design and deploy functionality enhancements, working with the vendor where required
• Production support, issue and defect management: Managing any issues that can't be resolved by the end users or super users. Escalating with the vendor where required, and acting as the HSBC point of contact in such situations.
• Stakeholder management: Manage all stakeholders and provide correct update on time to time basis.
• Application Support and Maintenance activities

Server maintenance & upgrades - Support Patches, ever greening,

Service Alerting & Monitoring, Capacity Management, DR exercise.

C# sharp development, Write a queries in Postgress.

• A university graduate with degree in computer science, information technology or a related discipline
• Possess at least 3 years of relevant experience
• Strong system and business analysis skills with excellent knowledge of project life cycle and application development process
• Self-motivated with a proactive and outgoing personality
• Strong analytical, interpersonal and problem solving skills
• Good command of written and spoken English, with strong communication skills to work with partners globally
• An adaptable team player, able to work under pressure in a dynamic working environment
• Hands on experience on .Net, PostgreSQL & SQL server technologies.

1. Application support knowledge
2. Windows & IIS
3. Database Knowledge - PostgreSQL database & SQL Server
4. .Net & C#
5. Experience on web based application support
6. Unix/Linux
7. L1/L2 support knowledge needed.