ITIL Expert - Specialist

Job Description:

ITIL Expert/Specialist will be responsible formanaging ITSM processes based on ITIL best practices. Person on this positionshould be focused on one of the following areas: Problem Management. IncidentManagement, Change Management, Configuration Management.

Main Tasks:

• Providing Incident/Problem/Change Management tasks in accordance with global and local requirements
• Manages the process issues across international environment and external suppliers to meet the local SLAs
• Support reporting - KPIs and customer SLAs
• Cooperation with Global Management in identyfing and planning process improvement
• Participation in Global management team to standardize enabling off-shore targets

• Ability to speak English/German/French/Dutch B2+ (desirable English as the second foreign language on the B2 level at least)
• University degree in IT Discipline or equivalent in years of progressive experience in enterprise level IT environments
• Minimum a year of Change/Incident/Problem Management experience
• Working knowledge of Incident/Problem/Change Management frameworks such as ITIL v3, TQM or ISO 9000:2000 (certification not required, but is a plus).
• Strong communication skills with multiple levels of an organization
• Excellent ability to manage priorities and flexibility to adjust to changing requirements, schedules and priorities.
• High level of IT literacy – MS Office (Word, Excel, PowerPoint)

• Work in the international environment with innovative technologies
• well-organized career path
• Relocation package
• Private medical care
• Life and disability insurance
• Interesting trainings and professional programs