Junior Customer Service Specialist - Automotive - Polish & English

Location: Słowacja / Senec

• Independently and simultaneously coordinate vehicle related cases reported to Assistance service
• Administrate all cases from first customer call to closing of a case according to procedures, guidelines and manuals and to a positive and accepted solution for the customer
• Analyse and direct new customer requests to the most appropriate company workshop for intervention
• On behalf of the customer home dealer provide a guarantee of payment to the repairing workshop
• Continuously inform and keep all parties updated on the progress of a case

• Stabile international company
• Friendly environment
• Relocation package
• Trainings for professional development

• Language skills: Polish – advanced/ native (C1) and English(B2) - advanced
• Personality requirements and skills
• Secondary school or university degree - preferably with a technical orientation
• Technical knowledge, and ability to learn technical details
• Advantage: Customer service/Call centre experience
• Very good verbal and written knowledge of English and Polish (Slovak language is not necessary)
• Good IT knowledge and experience (working with databases)

• Quality oriented
• Customer orientation
• Communicating
• Problem solving