Junior IT Telephony Analyst
Miejsce pracy: Gdańsk
Department: IT
Location: Gdansk Wrzeszcz (Neptun Office)
Location: Gdansk Wrzeszcz (Neptun Office)
- arlait
- telco
- telephony
- agile
- unifiedcommunication
Rensponsibilities:
We have set an ambitious growth strategy of creating the future of dairy in Arla Foods and the key driver for this is strengthening our telco infrastructure and bring it up to speed with industry standards. That is why we are looking for a Junior IT Telephony Analyst to support our existing platforms and take part in enabling new features and solutions.
Specifically, you will:
- Document existing and new solutions
- Document actions and findings
- Cooperate with internal teams to ensure all deliveries around telephony
- Communicate with vendors throughout process
- Escalate problems where appropriate
- Take essential part in the Service Introduction Management process
- Prepare technical design documents
- Perform quality reviews of ongoing- or newly deployed telco implementations
- Support:
- Telco infrastructure hardware
- Telco contact centre platforms
- Closely collaborate with stakeholders in both IT and Business
- Prepare PI-planning and System Demo together with the team members
- Actively participate in all Scrum and Train ceremonies
This role would operate within regular working hours (Mon-Fri, 8h). There might be some rare exception if some deliveries require to be conducted within maintenance windows – evening or weekends. Some travel to Arla sites might be required.
Values
Your future colleagues from HR department describe these generally:
1. Clock the APPLY button
2. Create an account in our HR platform
3. Submit your application
4. Wait for our call
5. Meet with us online
6. Enjoy joining the best team
- Lead - Have you ever heard that you are the change? Now you now
- Sense - Are you looking for something more than material benefits in your professional life?
- Create - Regardless of which department you work in - Your creativity leads us to innovation
Your future colleagues from HR department describe these generally:
- Flexible working hours
- Professional career development
- Great atmosphere
- Respectful scandinavian culture
- No dress code zone
- Lack of stress at work
- Tens of benefits
- Space for self-reliance
1. Clock the APPLY button
2. Create an account in our HR platform
3. Submit your application
4. Wait for our call
5. Meet with us online
6. Enjoy joining the best team