Junior Supporter - IT Service Desk - German Speaker

Arla’s inhouse Service Desk is growing and we are looking for talented people to join. As a Scandinavian company, we value mutual trust, collaboration and initiative. Thus, you will have every opportunity to share your ideas, learn and try new things.

Join a global covering Service Desk and become part of a multinational team were quality have high priority over quantity and were we aim to do the right thing the first time around. The team is high performance and highly motivated to provide that best support to our colleagues 

Specifically, you will:

• Provide 1st and 1.5 level Support for all systems and devices
• Perform remote troubleshooting through SCCM
• Educate and guide the end user through the problem-solving
• Identify and suggest improvements on current processes followed
• Act as escalation point in case of urgent or severe IT incidents
• Prioritizie and manage many open tickets at the same time
• Analyse most common reported incidents
• Escalate unresolved issues to higher support teams
• Record all Incident and service request in ITSM tool

• You are fluent in English
• You are fluent in German
• You have good knowledge of MS Office and Outlook tools
• You have strong communication and problem solving skills
• You have good analytical and organization skills
• You are a team-oriented person
• You are able to work in fast-changing environment

• Professional experience in Service Desk/Customer Service Department
• General understanding of ITIL Methodology
• Familiarity with one or more of these tools
  • ServiceNow
  • KCS - Knowledge Centered Service
  • Microsoft O365