Join Arla’s in-house Service Desk, where you'll play a crucial role in assisting our colleagues on the English line. In our team, you'll have plenty of chances to share your ideas and learn new things.
As part of our IT support team, you'll handle 1st and 1.5-level support, guiding users through issue resolution and ensuring smooth operation of systems and devices. You’ll troubleshoot remotely using SCCM, document requests in the ITSM tool, and collaborate with higher-level teams for complex issues. You'll also help identify recurring problems and suggest improvements.
- Provide end-user support and remote troubleshooting
- Prioritize and manage multiple tickets simultaneously
- Act as an escalation point for urgent IT incidents
- Suggest process improvements based on recurring issues
- Record and escalate unresolved problems using ITSM tools
We're looking for someone with strong communication and problem-solving skills, a proactive mindset, and the ability to thrive in a dynamic support environment. Fluency in English and a good grasp of MS Office tools are essential.
Key qualifications:
- Fluency in English and proficiency in MS Office & Outlook
- Strong communication, analytical, and organizational skills
- Team player with the ability to prioritize and troubleshoot effectively
- Experience in Service Desk or Customer Support is a plus
- Familiarity with ITIL, ServiceNow, KCS, or Microsoft O365 is an advantage
- Training and professional induction into the new position
- Financial support of your education
- Medical care & life insurance
- Additional benefits like gym card, vouchers, travel points, or cinema tickets, etc.
- Scandinavian working style & no dress code
- Home IT kit – monitor, laptop, keyboard, mouse, headset, webcam
- Referral program for employees
- Employee assistance program (legal, psychological, health, financial consulting, etc.)
- Support for your healthy lifestyle (fruit day, facility for sportsmen, sport challenges and activities, Arla active teams/sport groups)
- Modern office space with beautiful views and high-standard furniture (i.e., adjustable desks)
- Chill-out rooms with Xbox, pool table, board games, football table, and swing