Junior Supporter - IT Service Desk

Arla’s inhouse Service Desk is growing and we are looking for talented people to join us.
As a Scandinavian company, we value mutual trust, collaboration, and initiative. Thus, you will have opportunities to share ideas, learn and try new things.

Join a global covering Service Desk and become part of a multinational team where quality has high priority over quantity and where we aim to do the right thing the first time around. The team is high-performance and highly motivated to provide the best support to our colleagues.

Specifically, you will:

• Provide 1st and 1.5-level Support for all systems and devices
• Perform remote troubleshooting through SCCM
• Educate and guide the end user through the problem-solving
• Identify and suggest improvements on current processes followed
• Act as an escalation point in case of urgent or severe IT incidents
• Prioritize and manage many open tickets at the same time
• Analyse the most common reported incidents
• Escalate unresolved issues to higher support teams
• Record all Incident and service requests in ITSM tool

Who are you?

• Fluency in English – written and verbal
• Good knowledge of MS Office and Outlook tools
• Strong communication, negotiation and problem-solving skills
• Good analytical and organizational skills
• Strong team-player orientation
• Ability to work in a fast-changing environment

Additionally, nice to have:

• Professional experience in Service Desk/Customer Service Department
• General understanding of ITIL Methodology
• Familiarity with one or more of these tools
  
  • ServiceNow
  • KCS - Knowledge Centered Service
  • Microsoft O365

What do we offer?

•  Training & professional induction in a new position
•  Financial support of your education
•  Medical care & life insurance
•  Additional benefits like gym card, vouchers, travel points or cinema tickets, etc.
•  Scandinavian working style & no dress code
•  Home kit – monitor, laptop, keyboard, mouse, headsets, webcam
•  Relocation allowance
•  Referral program for employees
•  Employee Assistance Program (legal, psychological, health, financial consulting, etc. )
•  Support for your healthy lifestyle (fruit day, facility for sportsmen, sport challenges and activities, Arla active teams / sport groups)

…while in the office you can also use some of below:

• Modern office space with beautiful view and high standard furniture (i.e. adjustable desks)
• Chill-out rooms with X-box, pool table, board games, football table and swing