About the job
Arla’s inhouse Service Desk is growing and we are looking for talented people to join us.
As a Scandinavian company, we value mutual trust, collaboration, and initiative. Thus, you will have opportunities to share ideas, learn and try new things.
As a Scandinavian company, we value mutual trust, collaboration, and initiative. Thus, you will have opportunities to share ideas, learn and try new things.
Join a global covering Service Desk and become part of a multinational team where quality has high priority over quantity and where we aim to do the right thing the first time around. The team is high-performance and highly motivated to provide the best support to our colleagues.
Junior Supporter - IT Service Desk
Miejsce pracy: Gdańsk, Wrzeszcz (Neptune Office)
Specifically, you will:
- Provide 1st and 1.5-level Support for all systems and devices
- Perform remote troubleshooting through SCCM
- Educate and guide the end user through the problem-solving
- Identify and suggest improvements on current processes followed
- Act as an escalation point in case of urgent or severe IT incidents
- Prioritize and manage many open tickets at the same time
- Analyze the most common reported incidents
- Escalate unresolved issues to higher support teams
- Record all Incident and service requests in ITSM tool
Who are you?
- Fluency in English – written and verbal
- Good knowledge of MS Office and Outlook tools
- Strong communication, negotiation and problem-solving skills
- Good analytical and organizational skills
- Strong team-player orientation
- Ability to work in a fast-changing environment
Nice to have:
- Professional experience in Service Desk/Customer Service Department
- General understanding of ITIL Methodology
- Familiarity with one or more of these tools
- ServiceNow
- KCS - Knowledge Centered Service
- Microsoft O365
What do we offer?
- Training & professional induction in a new position
- Financial support of your education
- Medical care & life insurance
- Additional benefits like gym card, vouchers, travel points or cinema tickets, etc.
- Scandinavian working style & no dress code
- Home kit – monitor, laptop, keyboard, mouse, headsets, webcam
- Relocation allowance
- Referral program for employees
- Employee Assistance Program (legal, psychological, health, financial consulting, etc. )
- Support for your healthy lifestyle (fruit day, facility for sportsmen, sport challenges and activities, Arla active teams / sport groups)
…while in the office you can also use some of below:
- Modern office space with beautiful view and high standard furniture (i.e. adjustable desks)
- Chill-out rooms with X-box, pool table, board games, football table and swing