Junior Supporter – IT Service Desk
Miejsce pracy: Gdańsk, Wrzeszcz (Neptune Office)
Nr ref.: 94027
How you will make an impact:
Join Arla’s in-house Service Desk, where you'll play a crucial role in assisting our colleagues on the Danish line. In our team, you'll have plenty of chances to share your ideas and learn new things.
Specifically, you will:
- Provide 1st and 1.5-level Support for all systems and devices.
- Perform remote troubleshooting through SCCM.
- Educate and guide the end user through the problem-solving.
- Identify and suggest improvements on current processes followed.
- Act as an escalation point in case of urgent or severe IT incidents.
- Prioritize and manage many open tickets at the same time.
- Analyze the most common reported incidents.
- Escalate unresolved issues to higher support teams.
- Record all Incident and service requests in ITSM tool.
What will make you successful:
- Fluency in English.
- Fluency in Danish (minimum B1 level).
- Good understanding of MS Office and Outlook tools.
- Excellent communication skills.
- Strong analytical and organizational abilities.
- A collaborative and team-oriented mindset.
- Ability to prioritize tasks and troubleshoot problems effectively.
Nice to have:
- Professional experience in Service Desk/Customer Service Department.
- General understanding of ITIL Methodology.
- Familiarity with one or more of these tools.
- ServiceNow.
- KCS - Knowledge Centered Service.
- Microsoft O365.
What do we offer?
- Training and professional induction into the new position.
- Financial support of your education.
- Medical care & life insurance.
- Additional benefits like gym card, vouchers, travel points or cinema tickets etc.
- Scandinavian working style & no dress code.
- Home IT kit – monitor, laptop, keyboard, mouse, headset, webcam.
- Referral program for employees.
- Employee assistance program (legal, psychological, health, financial consulting, etc.).
- Support for your healthy lifestyle (fruit day, facility for sportsmen, sport challenges and activities, Arla active teams / sport groups).
… while in the office you can also use some of below:
- Modern office space with a beautiful view and high standard furniture (i.e. adjustable desks).
- Chill-out rooms with X-box, pool table, board games, football table and swing.