Junior Supporter - IT Service Desk
Miejsce pracy: Gdańsk, Wrzeszcz (Neptune Office)
Nr ref.: 98809
How you will make an impact:
Join Arla’s in-house Service Desk, where you'll play a crucial role in assisting our colleagues on the English line. In our team, you'll have plenty of chances to share your ideas and learn new things.
Specifically, you will:
- Provide 1st and 1.5-level support for all systems and devices
- Perform remote troubleshooting through SCCM
- Educate and guide the end user through the problem-solving
- Identify and suggest improvements on current processes followed
- Act as an escalation point in case of urgent or severe IT incidents
- Prioritize and manage many open tickets at the same time
- Analyze the most common reported incidents
- Escalate unresolved issues to higher-level support teams
- Record all incidents and service requests in the ITSM tool
What will make you successful:
- Fluency in English
- Good understanding of MS Office and Outlook tools
- Excellent communication skills
- Strong analytical and organizational abilities
- A collaborative and team-oriented mindset
- Ability to prioritize tasks and troubleshoot problems effectively
Nice to have:
- Professional experience in Service Desk/Customer Service Department
- General understanding of ITIL Methodology
- Familiarity with one or more of the following tools:
- ServiceNow
- KCS - Knowledge Centered Service
- Microsoft O365
What do we offer?
- Training and professional induction into the new position
- Financial support of your education
- Medical care & life insurance
- Additional benefits like gym card, vouchers, travel points, or cinema tickets, etc.
- Scandinavian working style & no dress code
- Home IT kit – monitor, laptop, keyboard, mouse, headset, webcam
- Referral program for employees
- Employee assistance program (legal, psychological, health, financial consulting, etc.)
- Support for your healthy lifestyle (fruit day, facility for sportsmen, sport challenges and activities, Arla active teams/sport groups)
… while in the office you can also use some of the below:
- Modern office space with beautiful views and high-standard furniture (i.e., adjustable desks)
- Chill-out rooms with Xbox, pool table, board games, football table, and swing