Join Arla’s in-house Service Desk, where you'll play a crucial role in assisting our colleagues on the English line. In our team, you'll have plenty of chances to share your ideas and learn new things.
- Provide 1st and 1.5-level support for all systems and devices
- Perform remote troubleshooting through SCCM
- Educate and guide the end user through the problem-solving
- Identify and suggest improvements on current processes followed
- Act as an escalation point in case of urgent or severe IT incidents
- Prioritize and manage many open tickets at the same time
- Analyze the most common reported incidents
- Escalate unresolved issues to higher-level support teams
- Record all incidents and service requests in the ITSM tool
- Fluency in English
- Good understanding of MS Office and Outlook tools
- Excellent communication skills
- Strong analytical and organizational abilities
- A collaborative and team-oriented mindset
- Ability to prioritize tasks and troubleshoot problems effectively
- Professional experience in Service Desk/Customer Service Department
- General understanding of ITIL Methodology
- Familiarity with one or more of the following tools:
- ServiceNow
- KCS - Knowledge Centered Service
- Microsoft O365
- Training and professional induction into the new position
- Financial support of your education
- Medical care & life insurance
- Additional benefits like gym card, vouchers, travel points, or cinema tickets, etc.
- Scandinavian working style & no dress code
- Home IT kit – monitor, laptop, keyboard, mouse, headset, webcam
- Referral program for employees
- Employee assistance program (legal, psychological, health, financial consulting, etc.)
- Support for your healthy lifestyle (fruit day, facility for sportsmen, sport challenges and activities, Arla active teams/sport groups)
… while in the office you can also use some of the below:
- Modern office space with beautiful views and high-standard furniture (i.e., adjustable desks)
- Chill-out rooms with Xbox, pool table, board games, football table, and swing
Poznaj
Arla Global Shared Services
Moooo. We are Arla GSS and we deal with business the Scandinavian way.
You most likely associate us with brands like Arla Apetina, Lurpak or Castello. We are part of the global Arla Foods group employing over 20,000 people worldwide and delivering 25 trillion glasses of milk a year. That being said… At our office in Gdańsk Wrzeszcz we do not produce butter or cheese, nor do we conduct milk quality assessment. We are a Global Shared Services Center and we deliver tens of projects in: Finance, IT, Global and Local HR, Risk Controls and Compliance, Supply Chain, Procurement, Customer Service, Member Service and Operations, European Transport Control Center, Supplier Quality Assurance.