L2 End User Support Specialist with German
[online recruitment]
[online recruitment]
Location: Remote Poland
Reference number: VR-63740
Project Description:
The IT service desk is responsible for providing End User Support for all bank employees globally. Focus area is to handle incident life cycle promptly & efficiently for Infra related issues and most importantly, enhance user experience.
Responsibilities
- Act as Expert and making sure all End users tickets to be resolved with Technology Service Desk.
- Swift troubleshoot experience with WIFI, printing, network issues, shared drives /mailboxes
- Act as Expert and making sure all End users tickets to be resolved with Technology Service Desk
- Root cause analysis, attend weekly global call with L2 / L3 and Engineering
- Liaise with Product Owner or Engineering
- Confident communicator that can explain technology to non-technical audience by understanding client needs and translating this into products and services
- Define workarounds for known errors and initiate process improvements
- Provide workstation support (Thin Clients, DTP desktops/notebooks, Bring Your Own Device as well as Mobile Devices)
- Assist with Desktop Virtualization projects as in BOYD/ iPads / Remote Connection solutions
- Support two-factor authentication based on a user certificate with keys stored in secure hardware features (BYOD)
Skills
- Ideally 5+ years of End User support experience, preferably in a large organization
- Proficient in German language (Verbal/Written)
- Very good English language (Verbal/Written)
- Hands on experience on application level troubleshooting *Profound experience in MS Office 2010 application suite (MS Project, PowerPoint, Access, Excel 64 bit, Word, OneNote, Outlook), Office 365, Splunk, Citrix and Skype for Business
- Hands on experience in troubleshooting Password, Windows 10/ 7 and 2016, MS Outlook, O365, Skype and mobility products for end user applications
- Knowledge of ticketing tool (GSNOW or any other)
- Strong team player with service-oriented attitude and customer focus
- Demonstrates analytical, problem solving and documentation skills
Our offer
Career and Professional Development
- International projects for clients all over the world
- Competitive salary
- Individual development plan
- Managerial Targeted Training programs
- BRIDGE Mentoring Program
- Luxoft Training Center
- Language Classes
- Self-learning online library
- Global Relocation Program
- Internal Mobility (a chance to gain experience in varied projects and technologies)
- Professional communities for knowledge-sharing (Agile, Tech, Business)
- Group Life Insurance
- Travel Insurance
- Private Healthcare (dental care, unlimited consultations of specialist physicians)
- Medical costs reimbursement for employees
- Benefit Program (Cafeteria and Multisport Card)
- LuxGood Program (a wide range of health and well-being initiatives)
- After-hours groups (sport, trips, board games, cultural activities)
- Company and Team events
- BeLux - discount offers program (banking, car leasing, other)
- Convenient locations in modern offices
Career and Professional Development
- International projects for clients all over the world
- Competitive salary
- Individual development plan
- Managerial Targeted Training programs
- BRIDGE Mentoring Program
- Luxoft Training Center
- Language Classes
- Self-learning online library
- Global Relocation Program
- Internal Mobility (a chance to gain experience in varied projects and technologies)
- Professional communities for knowledge-sharing (Agile, Tech, Business)
Well-being
- Group Life Insurance
- Travel Insurance
- Private Healthcare (dental care, unlimited consultations of specialist physicians)
- Medical costs reimbursement for employees
- Benefit Program (Cafeteria and Multisport Card)
Work-Life Balance
- LuxGood Program (a wide range of health and well-being initiatives)
- After-hours groups (sport, trips, board games, cultural activities)
- Company and Team events
- BeLux - discount offers program (banking, car leasing, other)
- Convenient locations in modern offices
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