International Paper’s Global Business Services Center in Kraków (IPGBSC) is an established and expanding entity, delivering a variety of advanced, value-added services within the world’s most respected packaging and paper company. We co-operate with International Paper offices and manufacturing sites all over the world - North and Latin America, the EMEA region (Europe, Middle East, Africa and Russia) and Asia. International Paper GBSC is a great place to work and grow for employees educated and specialized in various fields. Discover our infinite possibilities! International Paper GBSC is currently seeking exceptional candidates to join the team as:
As a RS LAN Support Specialist you will provide LAN and personal computer support to IP facilities throughout the region. Under general to little direct supervision, provides second tier support to end-users for workstations, servers or mainframe applications and hardware, RF equipment, printers, and other network attached devices. Trouble shoots LAN problems, assists in configuring and troubleshooting data, voice, and video systems.
Our Offer
You will have the chance to work in a multinational environment with a variety of global range IT teams. It is also an opportunity to develop technical skills and procedural knowledge of Regional Support group. The role offers exposure to our internal users located in assigned region. This position could be interesting for experienced IT support specialists with strong commitment to deliver superior level of customer support and technical expertise.
You will
- Report and work with a regional manager or assigned team lead
- Provide day-to-day management and break/fix support of workstations, servers, RF devices, printers, and other network attached devices and LAN for all assigned facilities
- Act as the liaison into Information Technology second and third level support groups to assist in expediting the support process
- Perform assigned tasks for installation and configuration of devices as part of our refresh lifecycle management programs
- Perform assigned project tasks or set of actions for completion of project or process activity or activities within defined timelines (includes but not limited to installation, configuration, and/or moves of supported standard devices or implementation of a process)
- Handle (under general to little direct supervision) any routine to highly technical problem with demonstrated adequate communication skills
- Manage vendor warranty and break/fix work, assist in the desktop/server/LAN procurement process
- Maintain documentation for the facility, including inventory, ticket tracking, time tracking and assigned project work
- Be a member of On-Call rotation and may require travel between supported sites and facilities.
You have
- Associate Degree in Information Systems or equivalent
- 2+ years of related Information Systems experience
- MCP (preferred)
- The ability the ability to handle complex operational problems and assignments under general to little supervision
- Demonstrated competence to work:
- With minimum supervision
- Effectively with all levels in corporation
- Good communication and customer service skills
- Fluency in Polish and English
Contact us!
If you are excited about this role, please send us your application with a statement below.
I hereby agree for processing my personal data, included in my application for a job, for the purposes of recruitment process, according to the Data Protection Act of 29 September 1997, unified text published in the Polish Journal of Laws (Dziennik Ustaw) of 2002, no. 101, item 926, later amended.