Gdańsk
The key responsibility of the Learning Support Agent is to support and resolve cohort queries via Voice, chat and email.
Your profile:
- Knowledge of Polish language on at least C1 level and English on at least B2 level,
- Graduate or equivalent academic/ industry experience,
- Availability to work from the office in Gdansk,
- Nice to have: 1 year experience - preferably in technology support in Voice, chat and email support,
- Good communication skills,
- Project / Training coordination exposure,
- Ability to work in a diverse environment, handle cultural and language differences and being an effective communicator.
Day-to-day responsibilities:
- Managing, resolving and posting updates for any course/lab and related learning assets in a discussion forum on the designated platform for communication between the learners, mentors and teacher staff,
- Managing the customer’s problems through effective diagnosis, resolution or implementation of new investigation tools to increase productivity for customers,
- Acting as a consultant and subject matter expert for internal stakeholders in engineering, sales and customer organizations to resolve technical deployment obstacles,
- Understanding customer issues and advocating for their needs with cross-functional teams including product and engineering teams to find ways to improve the product and drive high quality production.
We offer:
- Opportunity to be part of a rapidly expanding global organization,
- Pleasant and inspiring working atmosphere,
- Professional development and clear career path,
- Training & development opportunities,
- Employee volunteering programs and opportunities,
- Employee referral program in place,
- Extensive benefits package: Multisport Card, LuxMed medical healthcare including dental care, life insurance, cafeteria benefits.
About our Candidate Privacy Statement: https://www.cognizant.com/careers_resources/Cognizant_Candidate_Privacy_Statement_English_version.pdf
Poznaj
Cognizant
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, building the bridge between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, realize tangible returns and keep global enterprises ahead in a fast-changing world. See how at www.cognizant.com or @cognizant.