Learning Support Team Leader

Learning Support (LC) - Team Lead will help customers plan and execute Cloud Learning Plan, providing them with best practice advice, support and resolve cohort queries via Voice, Chat and Email.

5+ Years experience in the following areas -

• Program management / Coordination experience/ management in learning / training environment.
• Managing a team for Voice support will be added advantage.
• Strong communication skills (proficient in English, written and spoken).
• Team Handling experience

• Experience in support and troubleshooting technology.
• High attention to detailAbility to prioritize multiple functions, tasks and requests and manage work on time.
• Ability to lead reviews and monitor key success KPIs.
• Proven ability to consistently and positively contribute in a fast-paced environment.
• Proven project management, organizational and communication skills.
• Robust conflict resolution skills

• Office Suite (presentations, documents and spreadsheets)
• Calendar ManagementVoice,
• Mail, chat (group) management

• Act as a Single point of escalation for customer queries.
• Take the learners’ through their learning journey and provide periodic support and feedback on key learner’s issues.
• Provide operational support such as responding to internal/external queries related to training schedules, course registrations etc.
• Provide periodic report on Queries and issue using spreadsheets.

• Minimum - High school or equivalent academic or industry experience.
• Preferred - Graduation or equivalent academic or industry experience

• Opportunity to be part of a rapidly expanding global organization,
• Pleasant and inspiring working atmosphere,
• Professional development and clear career path,
• Training & development opportunities,
• Private healthcare and additional life insurance,
• Employee volunteering programs and opportunities,
• Employee referral program in place,
• Competitive salary with cafeteria benefits and bonuses.