Gdańsk
Learning Support (LC) - Team Lead will help customers plan and execute Cloud Learning Plan, providing them with best practice advice, support and resolve cohort queries via Voice, Chat and Email.
Your profile:
5+ Years experience in the following areas -
- Program management / Coordination experience/ management in learning / training environment.
- Managing a team for Voice support will be added advantage.
- Strong communication skills (proficient in English, written and spoken).
- Team Handling experience
Preferred Skills / Experience
- Experience in support and troubleshooting technology.
- High attention to detailAbility to prioritize multiple functions, tasks and requests and manage work on time.
- Ability to lead reviews and monitor key success KPIs.
- Proven ability to consistently and positively contribute in a fast-paced environment.
- Proven project management, organizational and communication skills.
- Robust conflict resolution skills
Technologies (Exposure):
- Office Suite (presentations, documents and spreadsheets)
- Calendar ManagementVoice,
- Mail, chat (group) management
Day-to-day responsibilities:
- Act as a Single point of escalation for customer queries.
- Take the learners’ through their learning journey and provide periodic support and feedback on key learner’s issues.
- Provide operational support such as responding to internal/external queries related to training schedules, course registrations etc.
- Provide periodic report on Queries and issue using spreadsheets.
Required Qualifications:
- Minimum - High school or equivalent academic or industry experience.
- Preferred - Graduation or equivalent academic or industry experience
We offer:
- Opportunity to be part of a rapidly expanding global organization,
- Pleasant and inspiring working atmosphere,
- Professional development and clear career path,
- Training & development opportunities,
- Private healthcare and additional life insurance,
- Employee volunteering programs and opportunities,
- Employee referral program in place,
- Competitive salary with cafeteria benefits and bonuses.
About our Candidate Privacy Statement: https://www.cognizant.com/careers_resources/Cognizant_Candidate_Privacy_Statement_English_version.pdf
Poznaj
Cognizant
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, building the bridge between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, realize tangible returns and keep global enterprises ahead in a fast-changing world. See how at www.cognizant.com or @cognizant.