Together with your team, you will be responsible for creating tailor-made logistics solutions for our customers, enabling them to outsource their logistics value chain to us. Your job will be to create truly integrated end-to-end logistics services and transportation solutions that moves the world for our customers. This involves owning the customer experience by managing the shipment process and coordinating with the various countries and global logistics teams.
In addition, you will:
- Build customer relationships and be curious about customer business needs and drivers in order to better serve them and identify new business opportunities
- Ensure the whole shipment life cycle is executed smoothly, monitor agreed service-level agreements and identify root causes if expectations are not met
- Coordinate with the commercial organization on customer commitments and forecasts
- Advise management on potential service failures and trends
- Drive continuous improvement to satisfy customers and ensure we do things better and smarter
- Support the digitization agenda by positively influencing customers' uptake of new e-features
You possess excellent planning skills, and you have the ability to juggle different tasks at the same time without losing the bigger picture. Also, you love delivering great customer experience and your well-developed communications skills allow you to tackle any issues with a smile and quickly identify the right solution.
Moreover, you:
- Preferably come with a background as freight forwarder and/or logistics supply chain role.
- Preferably have previous experience working with EDI/SAP.
- Have previous customer experience from a customer-facing role
- Like spotting ways to optimize existing processes
- Speak and write English effortlessly, and you are also fluent in Polish
- Stable employment
- Working hours 8:00-16:00
- Hybrid work model
- Benefits: private medical care, sports card, life insurance
- Annual bonus
Pursuant to existing law, LeasingTeam Professional does not charge candidates for taking part in recruitment processes. Please be kindly informed we will only contact selected Candidates.