Experis™ is the global leader in professional resourcing and project-based workforce solutions. We accelerate organizations’ growth by intensely attracting, assessing and placing specialized expertise in IT, Finance & Accounting, Engineering and Healthcare to precisely deliver in-demand talent for mission-critical positions, enhancing the competitiveness of the organizations and people we serve.
Major Incident Manager
Job Description
Workplace: Bydgoszcz
The Major Incident Manager is accountable to actively participate and support thedelivery of end-to-end services in line with customer and internal SLAs/KPIs.
Working within the Global Major Incident Management process community, the Major Incident Manager role will include:
- Being in charge of major incident resolution within compound environments with complete confidence, engaging internal and external supportteams globally.
- Demonstrate the ability to lead the virtual team of technical resource from all technical areas driving troubleshooting and recovery with confidence and authority reducing time to repair on major and crisis outages
- Ensure engagement and focus of relevant resolvers for impact and decision making purposes
- Responsible for verifying the severity of all levels of incidents inorder to execute the correct level Incident Management process.
- Accountable as single source delivering clear and accurate communication during all incident across the business and technology including senior andexec management levels.
- Produce comprehensive incident reports to a variety of audiencesincluding senior and exec management level
- Participate and lead Incident reviews for managed incidents or problems
- Leading technical and management conference bridges in a business professional manner
- Participating in other ITIL processes providing input from Incident Management
- French and English Speaking (B2 at least)
- Minimum Operational experience in the Incident Management process.
- Bachelors degree in Computer Science, IT or Telecommunication or equivalent inworking experience
- Ability to work independently and take decisions where necessary.
- Having a strong character, can do attitude and possess a quality driven andcustomer focused mindset
- Successful delivery against commitments and deadlines.
- Ability to work in tight deadlines and the ability to maintain focus whilstunder pressure.
- Ability to identify problems and work to resolution (see things through) andmotivate others to complete tasks on time.
- Work in international environment.
- Competitive salary package.
- Relocation bonus (according to theinternal procedures).
- Private medical care.
- Life and disability insurance.
- Interesting trainings and professionaldevelopment programmes.
If you are interested in this offer please send your application by clicking Apply button.
