Maps Reporting Team Leader with German / French / Polish

Type employment: full-time employment, 24/7 shift

As a Maps Reporting Team Leader, you will be in charge of managing and overseeing the activity of the team of 20 Maps Reporting Specialists, whose daily responsibilities operate within a couple of different streams, primarily focusing on:

• Reporting problems from Customers, our Client’s Employees, Business Owners, Surveyors, Data Feed Updates
• Real time coverage of public transportation disruptions and road incidents across the globe, to the cities and countries our Client’s Maps Transit has been launched in.

• Being responsible for their group day-to-day operations, managing time and effort as per SLAs,
• Work allocation,
• Training the new hires within defined timelines,
• Maintaining productivity,
• Policy clarifications and repository, on-floor mentor support,
• Reporting the metrics to both the Client and their direct management,
• Working on improvement of tools and the workflows,
• Previous team supervising experience.

• Fluent English (at least C1),
• Fluency in one of the following languages: Polish, German, French (C1/C2)
• Willing to work in a shift based work schedule (24/7),
• Good written and oral communication skills.
• Good analytical and decision making skills.
• Working knowledge of MS Excel / Spreadsheets in the areas like vlookup, pivot table, charts.

• Opportunity to be part of a rapidly expanding global organization with irreproachable reputation.
• Pleasant and inspiring working atmosphere.
• Professional development and clear career path.
• Training & development opportunities.
• Competitive salary with cafeteria benefits.