Type employment: full-time employment, 24/7 shift
As a Maps Reporting Team Leader, you will be in charge of managing and overseeing the activity of the team of 20 Maps Reporting Specialists, whose daily responsibilities operate within a couple of different streams, primarily focusing on:
- Reporting problems from Customers, our Client’s Employees, Business Owners, Surveyors, Data Feed Updates
- Real time coverage of public transportation disruptions and road incidents across the globe, to the cities and countries our Client’s Maps Transit has been launched in.
- Being responsible for their group day-to-day operations, managing time and effort as per SLAs,
- Work allocation,
- Training the new hires within defined timelines,
- Maintaining productivity,
- Policy clarifications and repository, on-floor mentor support,
- Reporting the metrics to both the Client and their direct management,
- Working on improvement of tools and the workflows,
- Previous team supervising experience.
- Fluent English (at least C1),
- Fluency in one of the following languages: Polish, German, French (C1/C2)
- Willing to work in a shift based work schedule (24/7),
- Good written and oral communication skills.
- Good analytical and decision making skills.
- Working knowledge of MS Excel / Spreadsheets in the areas like vlookup, pivot table, charts.
- Opportunity to be part of a rapidly expanding global organization with irreproachable reputation.
- Pleasant and inspiring working atmosphere.
- Professional development and clear career path.
- Training & development opportunities.
- Competitive salary with cafeteria benefits.
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Poznaj
Cognizant
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, building the bridge between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, realize tangible returns and keep global enterprises ahead in a fast-changing world. See how at www.cognizant.com or @cognizant.
