Gdańsk
Type employment: full-time employment, 24/7 working hours
Key Responsibilities:
- Managing and overseeing the activity of the team of 15 - 20 Maps Reporting Specialists.
- Being responsible for their group day-to-day operation, managing time and effort as per SLAs.
- Providing mentorship, guidance, and career development to team
- Monitoring workflow for variations and making adjustments as necessary to meet requirements.
- Policy clarification and repository, on-floor mentor support.
- Implementing escalation channels in accordance with mutually agreed upon procedures.
- Influencing team strategy through effective communication, building action plans, execution of the improvement plans.
- Managing attendance, forecasts, team level reporting activities.
Key Skills and Experience:
- C1/C2 Level of English (spoken & written)
- Willing to work in a shift-based work schedule (24/7).
- Supervisory experience and experience managing projects to established requirements.
- Experience working in a B2B environment.
- Working knowledge of MS Excel / Spreadsheets in the areas like vlookup, pivot table, charts.
- Excellent communication (verbal and written), facilitation and interpersonal skills.
- Analytical with strong problem-solving and troubleshooting skills and the ability to exercise mature judgment and structured decision-making.
- Strong attention to detail with a desire to deliver accurately, efficiently and to a high standard.
Preferred:
- Previous management experience.
- Proven track of self-development and team development activities.
We offer:
- Opportunity to be part of a rapidly expanding global organization with irreproachable reputation.
- Pleasant and inspiring working atmosphere.
- Professional development and clear career path.
- Training & development opportunities.
- Competitive salary with cafeteria benefits.
About our Candidate Privacy Statement: https://www.cognizant.com/careers_resources/Cognizant_Candidate_Privacy_Statement_English_version.pdf
Poznaj
Cognizant
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, building the bridge between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, realize tangible returns and keep global enterprises ahead in a fast-changing world. See how at www.cognizant.com or @cognizant.
