Maps Reporting Team Leader

Type employment: full-time employment, 24/7 working hours

• Managing and overseeing the activity of the team of 15 - 20 Maps Reporting Specialists.
• Being responsible for their group day-to-day operation, managing time and effort as per SLAs.
• Providing mentorship, guidance, and career development to team
• Monitoring workflow for variations and making adjustments as necessary to meet requirements.
• Policy clarification and repository, on-floor mentor support.
• Implementing escalation channels in accordance with mutually agreed upon procedures.
• Influencing team strategy through effective communication, building action plans, execution of the improvement plans.
• Managing attendance, forecasts, team level reporting activities.

• C1/C2 Level of English (spoken & written)
• Willing to work in a shift-based work schedule (24/7).
• Supervisory experience and experience managing projects to established requirements.
• Experience working in a B2B environment.
• Working knowledge of MS Excel / Spreadsheets in the areas like vlookup, pivot table, charts.
• Excellent communication (verbal and written), facilitation and interpersonal skills.
• Analytical with strong problem-solving and troubleshooting skills and the ability to exercise mature judgment and structured decision-making.
• Strong attention to detail with a desire to deliver accurately, efficiently and to a high standard.

• Previous management experience.
• Proven track of self-development and team development activities.

• Opportunity to be part of a rapidly expanding global organization with irreproachable reputation.
• Pleasant and inspiring working atmosphere.
• Professional development and clear career path.
• Training & development opportunities.
• Competitive salary with cafeteria benefits.