Gdańsk
ACCOUNTABILITY:
- Ensure resources for process running (Admin "hard" HR: hire to retire)
- Team development
- Escalation level
- Company representation in front of potential clients
- Take active part in regular calls with the client
- Ensure full compliance with internal/external audits
- New policy introduction (training/communication)
- Propose improvements for productivity growth
- Set goals for team members and provide employee appraisal
- External/ Internal Reporting on a timely manner
- Ensure the SLA/ KPI are met for the tower
- Ensure productivity control
- Other Manager’s and SDM backup
- Ad hoc tasks assigned by Manager SDM
- Excellent written and spoken English
- Strong customer service mind-set
- Good motivation skills
- Project Management and Lean six sigma experience is an advantage
- Experience, working in outsourcing/Shared Services Centre environment is an advantage
- O2C Team handling experience; at least 2-3 years in a Team Leadership position
- Proven track record of successfully managing and developing teams
- Acumen to focus on people, processes and systems
- Excellent interpersonal and networking skills
- Managing customer relationships and dealing with queries and discrepancies in relation
- Focus on more structural problem solving and quality improvement
- Opportunity to be part of a global organization with good practices and focused on continuous development
- Open-minded and multinational environment
- Pleasant and inspiring working atmosphere
- Professional development and ambitious tasks
- Stable employment
- Competitive salary and various benefit package (private health care including dental care, life insurance, language courses and other benefits available under cafeteria benefits)
About our Candidate Privacy Statement: https://www.cognizant.com/careers_resources/Cognizant_Candidate_Privacy_Statement_English_version.pdf
Poznaj
COGNIZANT TECHNOLOGY SOLUTIONS POLAND SP Z O O
COGNIZANT TECHNOLOGY SOLUTIONS POLAND SP Z O O
Cognizant is a leading IT Services provider globally, transforming Clients' business, operating and technology models for the digital era. Headquartered in the US, Cognizant is ranked on the Fortune 500 and is consistently listed among the most admired companies in the world.
At Cognizant, we celebrate diversity and inclusion across our workforce and with our partners, communities and fellow racing fans. That’s why, alongside the Aston Martin Cognizant Formula One team, we work in unison for a more inclusive future. All in, all welcome.