Gdańsk
ACCOUNTABILITY:
- Ensure resources for process running (Admin "hard" HR: hire to retire)
- Team development
- Escalation level
- Company representation in front of potential clients
- Take active part in regular calls with the client
- Ensure full compliance with internal/external audits
- New policy introduction (training/communication)
- Propose improvements for productivity growth
- Set goals for team members and provide employee appraisal
- External/ Internal Reporting on a timely manner
- Ensure the SLA/ KPI are met for the tower
- Ensure productivity control
- Other Manager’s and SDM backup
- Ad hoc tasks assigned by Manager SDM
- Excellent written and spoken English
- Strong customer service mind-set
- Good motivation skills
- Project Management and Lean six sigma experience is an advantage
- Experience, working in outsourcing/Shared Services Centre environment is an advantage
- O2C Team handling experience; at least 2-3 years in a Team Leadership position
- Proven track record of successfully managing and developing teams
- Acumen to focus on people, processes and systems
- Excellent interpersonal and networking skills
- Managing customer relationships and dealing with queries and discrepancies in relation
- Focus on more structural problem solving and quality improvement
- Opportunity to be part of a global organization with good practices and focused on continuous development
- Open-minded and multinational environment
- Pleasant and inspiring working atmosphere
- Professional development and ambitious tasks
- Stable employment
- Competitive salary and various benefit package (private health care including dental care, life insurance, language courses and other benefits available under cafeteria benefits)
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Poznaj
Cognizant
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, building the bridge between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, realize tangible returns and keep global enterprises ahead in a fast-changing world. See how at www.cognizant.com or @cognizant.
