Who are we? Competence Call Center member of TELUS Internationalis a multilingual provider of digitally-enabled customer experience and IT solutions. After merging with Competence Call Center, the company has more than 10,000+ team members across Europe and 50,000+ worldwide. Competence Call Center member of TELUS International empowers customer experience innovation through digital enablement, spirited teamwork, agile thinking, and a caring culture that puts customers first. The company's solutions cover customer experience, digital transformation, IT lifecycle, advisory and digital consulting, risk management, and back-office support. Fueling any stage of company growth, TELUS International partners with some of the world's most disruptive brands across high growth industry verticals, including tech and games, communications and media, eCommerce and fintech, healthcare, and travel and hospitality. The company serves clients in over 50 languages. Our Gdańsk location was founded in 2014 and since that time, we are offering workplaces for many different positions. You can learn more below.
- Responsible for the overall provision of the relevant line of Services by vendor
- Serving as point of contact between the partner, vendor and operational team
- Proactively update and flag to partner emerging issues
- Optimize program operations with a focus on process management and key strategic initiatives per quarter
- Organize regular meetings with account managers to review operations performance on a regular basis
- Ensure agreed deliverables are met on time and with the expected quality
- Regular coaching and development of the team lead group
We are looking for:
- Minimum of 3 years of diverse experience in scalable operations and sales environments, ideally with experience in managing internal and external (3rd party Vendor partners) stakeholders
- Strong collaboration skills across function and regions
- Ability to adapt to a fast-paced, international work environment, with a passion for making an impact and share best practices
- Strong critical and analytical thinking with an entrepreneurial and proactive mind-set
- Ability to effectively prioritize tasks and manage time, even under pressure situations
- Exceptional communication and presentation skills
- BA/BS or MA/MS degree & equivalent experience
- Fluency and excellent communication skills in English. Further language skills in Polish / Czech / Hungarian / Romanian or German would be an asset
We will offer:
- Fixed remuneration
- Freedom to implement your own ideas in a highly motivated team
- Close cooperation with other departments
- Demanding and comprehensive area that encourages shaping customer service for our key partner
- Internal training and learning opportunities
- Career opportunities in an international company
- Committed and motivated Team
- A modern office in the Olivia Business Center complex with modern workplaces as well as free drinks and fruit
- Private medical healthcare