WE ARE LOOKING FOR A NEW COLLEAGUE:
Order Management Specialist with German
YOU AND YOUR TEAM
You will join the Order Management division of the Customer Operations organization with around 75 colleagues based in Gdynia. Altogether our major responsibility is to provide administrational support to our client-facing teams (usually these are Account Managers from the Sales department). As Order Management Specialists we cooperate with a number of internal teams and sometimes we also directly support external clients.
WHY IS THIS JOB IMPORTANT?
As an Order Management Specialist you will facilitate all administrative processes to assure that our client signs the proper contract, receives access to use our products and is correctly billed. We call our service “order to cash” because we manage the series of tasks that need to be processed from the moment the client puts an order till the invoice is paid.
SOME OF THE DAILY TASKS YOU WILL PERFORM:
- Preparing contracts for clients who decide to buy our products or services
- Creating client’s accounts and granting system permissions for the proper services
- Managing billing process and assure that clients receive correct invoices
- Resolving compliance issues in cooperation with Compliance & Legal Teams
- Operating on a number of internal tools and applications related to customer relationship management (CRM)
- Responding to clients’ queries assuring the highest standards of customer service
- English and German language fluency (min. B2 level)
- Excellent communication skills to feel comfortable when collaborating with a number of different teams
- Excellent organizational skills and ability to quickly learn new processes and applications
- Very good analytical and critical thinking skills to enable you to look for alternative solutions when facing e.g. system errors
- Strong computer skills, including experience with Microsoft Office applications
- Aptitude for work in a fast paced and goal-oriented environment
- Previous experience in using CRM platforms such as Siebel or Salesforce and/or billing systems such as SAP
- 1.5 -month training that will get you prepared to deliver your daily tasks
- Buddy’s support during your first months in the company and thorough onboarding program to get you prepared for daily work
- Casual and diverse office environment where colleagues come from over 40 countries
- A range of development opportunities through traditional training, on-site and international projects
- Wellbeing scheme including private healthcare, insurance, Multisport card, weekly fruit days and more than 10 sports teams to join
- Flexibility and home-office opportunities
- Access to Refinitiv products with real-time economic data
- High standards of ethics in the workplace
- Two additional days off for charity events
- Free yoga classes and trainings with physiotherapist in the office
At LSEG, we believe that creating a diverse and inclusive organisation is fundamental to the way we deliver on our promise – and our purpose. You’ll be part of an organisation of over 25,000 people, spanning 70 countries. We recognise the individual perspectives each of our colleagues brings, and our diverse workforce is one of our greatest strengths. In supporting collaboration and creativity and encouraging new ideas across a diverse and inclusive workforce, we can improve how we are driving financial stability, empowering economies and enabling customers to create sustainable growth.
LSEG offers a range of tailored benefits and support from healthcare and retirement planning to paid volunteering days and wellbeing initiatives.
We are an equal opportunities employer. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
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