Order Management Specialist with Italian
Function: Operations
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Inviting applications for the role of Order Management Specialist with Italian
We are looking for the candidates willing to join us to work for great organization and our customer - Unilever
Responsibilities
- Ensure customer orders flow through the ERP system and transmit signals to Logistics for delivery
- Ensure creation of documents (invoice, delivery note)
- Offer all needed information for Customer Facing and Collections specialists, upon request
- Assist automatic order entry, troubleshoot and escalate failures
- Perform manual order entry in exceptional cases
- Follow-up on stock allocation and assist delivery creation, if needed
- Ensure automatic billing is performed, or customized billing, as per customer requirements
- Ability to follow defined processes within Order Management, Logistics and Quality and able to problem solve when situations arise outside of the defined processes.
- Order track and trace when shipped out of the shipping facility, and share updates with relevant teams as required
- Understands how Order Management impacts upstream and downstream supply chain efficiency. Understands Terms of Sale
- Deliver quality customer service by researching and responding to all internal & external partners’ inquiries quickly and effectively
Qualifications
Minimum qualifications
- Very Good Italian and English min. B2
- Excellent communication skills, ability to cooperate with external and internal customers
- Ability to work with various IT applications (SAP, PEGA, AR Collect, reporting tools, etc.)
- Problem solving and decision-making ability
- University Graduate (min. Bachelor)
- Ability to set priorities and to work effectively under pressure of time
- Service mindset and ability to resolve complex business problems across the organizational silos
We offer:
- Attractive salary
- Stable job offer – employment contract
- Various trainings (initiating, soft skills)
- Possibility of development
- Benefits (Insurance, Luxmed, Multisport, additional vacation days, biking policy)