Order to Bill Junior Specialist with Italian
Gdańsk
Nr ref.: R00122168
Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent and innovation led company with 738,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology with unmatched industry experience, functional expertise and global delivery capability. We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Accenture Song. These capabilities, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients succeed and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com.
What will you do?
- Timely and accurately process orders and review issues related to automatically processed orders.
- Perform analysis and support resolution of issues related to incomplete orders and delivery blocks with internal teams and/ or customers.
- Receive and drive timely resolution of order-related customer queries and complaints.
- Perform validation and resolution of customer complaints including liaising with appropriate internal functions, customers, warehouse and/or carriers.
- Process and ensure that all return requests comply with Return policies including appropriate approval and documentation.
You will also maintain work relations with:
- External Customers.
- Supply Chain Management and other internal stakeholders.
- Local Order to Cash Operations.
- Shared Service Center Delivery Network O2C Operations.
What do we expect?
- Nice to have up to 1 year of experience in the position related to Order-to-Cash processes.
- Preferably a university degree or equivalent, especially with main focus on Administration or Supply Chain Management. Alternatively, an equivalent progressive working experience.
- Highly Customer oriented. Good communication and interpersonal skills.
- Ability to prioritize, analytical skills, can-do attitude and ability to multi-task.
- SAP experience valuable. Advanced MS Office.
- Ideally fluent English skills both in the spoken and written form, plus minimum C1 degree of competence in Italian
What can we offer:
- Ability to work in hybrid mode (50%office in Warsaw or Gdańsk, 50% remote).
- Using foreign language and new technology solutions daily, cooperating with various global Clients.
- Constant support and clear development path from your first day – dedicated Buddy, who will help you in adjusting to the new workplace.
- Focus on your strengths and continuous feedback enable fast professional growth, as well as new skills building by various online and classroom trainings.
- Inclusion and diversity in practice: truly multicultural environment; we support LGBT, people with disabilities and parents. In our culture of equality, people are truly valued for their differences and free to be who they are.
- A flexible approach that allows an appropriate work-life balance where sports activities, outings, volunteering initiatives are part of our regular day-to day life.
- Commitment to reducing our environmental impact in terms of carbon, water and waste across Accenture facilities and in the communities in which we work and live by joining different initiatives.
- Full work comfort – multisport card, private medical care, life insurance, access to MyBenefit platform, bonuses for referring new employees.
Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent and innovation led company with 738,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology with unmatched industry experience, functional expertise and global delivery capability. We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Accenture Song. These capabilities, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients succeed and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com.
What will you do?
- Timely and accurately process orders and review issues related to automatically processed orders.
- Perform analysis and support resolution of issues related to incomplete orders and delivery blocks with internal teams and/ or customers.
- Receive and drive timely resolution of order-related customer queries and complaints.
- Perform validation and resolution of customer complaints including liaising with appropriate internal functions, customers, warehouse and/or carriers.
- Process and ensure that all return requests comply with Return policies including appropriate approval and documentation.
You will also maintain work relations with:
- External Customers.
- Supply Chain Management and other internal stakeholders.
- Local Order to Cash Operations.
- Shared Service Center Delivery Network O2C Operations.
What do we expect?
- Nice to have up to 1 year of experience in the position related to Order-to-Cash processes.
- Preferably a university degree or equivalent, especially with main focus on Administration or Supply Chain Management. Alternatively, an equivalent progressive working experience.
- Highly Customer oriented. Good communication and interpersonal skills.
- Ability to prioritize, analytical skills, can-do attitude and ability to multi-task.
- SAP experience valuable. Advanced MS Office.
- Ideally fluent English skills both in the spoken and written form, plus minimum C1 degree of competence in Italian
What can we offer:
- Ability to work in hybrid mode (50%office in Warsaw or Gdańsk, 50% remote).
- Using foreign language and new technology solutions daily, cooperating with various global Clients.
- Constant support and clear development path from your first day – dedicated Buddy, who will help you in adjusting to the new workplace.
- Focus on your strengths and continuous feedback enable fast professional growth, as well as new skills building by various online and classroom trainings.
- Inclusion and diversity in practice: truly multicultural environment; we support LGBT, people with disabilities and parents. In our culture of equality, people are truly valued for their differences and free to be who they are.
- A flexible approach that allows an appropriate work-life balance where sports activities, outings, volunteering initiatives are part of our regular day-to day life.
- Commitment to reducing our environmental impact in terms of carbon, water and waste across Accenture facilities and in the communities in which we work and live by joining different initiatives.
- Full work comfort – multisport card, private medical care, life insurance, access to MyBenefit platform, bonuses for referring new employees.