Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 674,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at: accenture.com
Accenture across the world and in Poland
Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 674,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. In Poland Accenture has offices in Warsaw, Kraków, Łódź, Wrocław and Katowice. They employ more than 8,600 staff. To learn more visit our website: accenture.com
Accenture Operations helps clients achieve new value and productivity from their business processes by applying analytics, process acumen and industry expertise to the transactional data and processes we manage and operate on our clients’ behalf.
- Organization effectiveness and sustainability by providing leadership and motivation to deliver seamless and efficient Order to Cash processes to the Business and Customers.
- steering and runing the delivery of end to end process within the agreed KPIs and SLAs.
- improving the O2C processes across the businesses and streamline wherever possible using automation or innovative approaches. This role will focus on several O2C processes: Commercial Agreements, Order Management, Dispute Management.
- Contributing to the development and implementation of organizational strategies, client policies, and sound business practices.
- Providing functional, technical and/or administrative support to resolve customer problems and queries, including self-serve customer base.
- Logging customer requests, troubleshooting efforts and information to ensure proper documentation.
- Monitoring and track incidents to ensure resolution occurs within the customer Service Level Agreement.
- University degree in Business Administration, Economics or similar
- Min 5 years of professional experience in Customer Service
- Leadership experience
- Knowledge of OTC – Order Management life cycle, SAP order processing and understanding of SOX Process Control
- Excellent oral and written communication skills
- Ideally fluent English skills both in the spoken and written form, plus minimum C1 degree of competence in German
- Captive BPO SSO market experience an advantage
- Proficient in MS Office
- Understanding of Supply Chain and DSCSA regulation requirements (nice to have)
- Using foreign language and new technology solutions daily, cooperating with various global Clients.
- Constant support and clear development path from your first day at office – dedicated Buddy, who will help you in adjusting to the new workplace.
- Focus on your strengths and continuous feedback enable fast professional growth, as well as new skills building by various online and classroom trainings.
- Inclusion and diversity in practice: truly multicultural environment; we support LGBT, people with disabilities and parents. In our culture of equality, people are truly valued for their differences and free to be who they are.
- A flexible approach that allows an appropriate work-life balance where sports activities, outings, volunteering initiatives are part of our regular day-to day life.
- Commitment to reducing our environmental impact in terms of carbon, water and waste across Accenture facilities and in the communities in which we work and live by joining different initiatives.
- Full work comfort – private medical care, life insurance, access to MyBenefit platform, bonuses for referring new employees.
Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 674,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at: accenture.com
Accenture across the world and in Poland
Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 674,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. In Poland Accenture has offices in Warsaw, Kraków, Łódź, Wrocław and Katowice. They employ more than 8,600 staff. To learn more visit our website: accenture.com
Accenture Operations helps clients achieve new value and productivity from their business processes by applying analytics, process acumen and industry expertise to the transactional data and processes we manage and operate on our clients’ behalf.
- Organization effectiveness and sustainability by providing leadership and motivation to deliver seamless and efficient Order to Cash processes to the Business and Customers.
- steering and runing the delivery of end to end process within the agreed KPIs and SLAs.
- improving the O2C processes across the businesses and streamline wherever possible using automation or innovative approaches. This role will focus on several O2C processes: Commercial Agreements, Order Management, Dispute Management.
- Contributing to the development and implementation of organizational strategies, client policies, and sound business practices.
- Providing functional, technical and/or administrative support to resolve customer problems and queries, including self-serve customer base.
- Logging customer requests, troubleshooting efforts and information to ensure proper documentation.
- Monitoring and track incidents to ensure resolution occurs within the customer Service Level Agreement.
- University degree in Business Administration, Economics or similar
- Min 5 years of professional experience in Customer Service
- Leadership experience
- Knowledge of OTC – Order Management life cycle, SAP order processing and understanding of SOX Process Control
- Excellent oral and written communication skills
- Ideally fluent English skills both in the spoken and written form, plus minimum C1 degree of competence in German
- Captive BPO SSO market experience an advantage
- Proficient in MS Office
- Understanding of Supply Chain and DSCSA regulation requirements (nice to have)
- Using foreign language and new technology solutions daily, cooperating with various global Clients.
- Constant support and clear development path from your first day at office – dedicated Buddy, who will help you in adjusting to the new workplace.
- Focus on your strengths and continuous feedback enable fast professional growth, as well as new skills building by various online and classroom trainings.
- Inclusion and diversity in practice: truly multicultural environment; we support LGBT, people with disabilities and parents. In our culture of equality, people are truly valued for their differences and free to be who they are.
- A flexible approach that allows an appropriate work-life balance where sports activities, outings, volunteering initiatives are part of our regular day-to day life.
- Commitment to reducing our environmental impact in terms of carbon, water and waste across Accenture facilities and in the communities in which we work and live by joining different initiatives.
- Full work comfort – private medical care, life insurance, access to MyBenefit platform, bonuses for referring new employees.