About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 537,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Our Polish community consists of over 7,600 people. The headquarters are located in Warsaw, Cracow, Lodz, Wroclaw and Katowice. Visit us at www.accenture.com.
Accenture Operations provides business process services for specific functions, including finance and accounting; procurement and supply chain; and marketing & sales. We operate business processes with a combination of talent and data, artificial intelligence, analytics and digital technologies, helping clients to improve their productivity, customer experience and performance.
The candidate will interact with local solution manager and will manage team the below main processes
- Order processing: ensure that orders are correctly entered and processed in accordance with company procedures and the defined service levels. Coordinates with the different company functions to resolve issues related to order fulfillment
- Customer support: guarantee adequate assistance to customers, through the effective management of calls, the analysis of reported service criticalities, the resolution of problems or the activation of the competent internal organizational units.
- Customer information: Ensure correct and prompt information to customers, involving the appropriate functions in the company to verify communication content.
- Customer activation: Ensure the correct customer activation. Ensure the recovery of all required permits necessary. Prepare the necessary customizations in the management system to ensure that product distributions is done in accordance with the authorizations held by assigned customers.
- Ensure the supervision of the shipping order process, with a specific focus on “critical saving products” which are handled with a specific “urgent shipping process”, providing the necessary guidance to third- party logistics regarding the preparation of materials and the procedures for shipment, monitoring the respect of delivery times and conditions agreed with the customer.
- Claims management. Ensure that complaints are managed, activating the appropriate contacts for their correct settlement. Guarantees that credit notes are issued correctly in accordance with company procedures. Approve credit notes within the company signing powers granted to him or her.
- Ensure proper management of the specific processes
- Billing process: Ensure the proper management of the billing process, for Public Administration, activating the necessary actions for the correct maintenance of the customer and the management of any issues
- Fluent Italian (min. C1)
- Leadership experience on managing operational teams
- Excellent organizational skills and the ability to work in a high-pressure hands-on environment
- Strong interpersonal skills for effective relationship management with internal and external
- Solid Customer Service experience preferably in the Health sector
- Strong customer orientation
- Good communication and interpersonal skills
- Structured person with ability to prioritize and analytical skills
- Ability to work in a team
- Knowledge of SAP SD module
- Advanced knowledge of the MS Office package
- English min. B2 (written and spoken)
- Possibility of working fully remotely or in the hybrid mode.
- Using foreign language and new technology solutions daily, cooperating with various global Clients.
- Constant support and clear development path from your first day at office – dedicated Buddy, who will help you in adjusting to the new workplace.
- Focus on your strengths and continuous feedback enable fast professional growth, as well as new skills building by various online and classroom trainings.
- Inclusion and diversity in practice: truly multicultural environment; we support LGBT, people with disabilities and parents. In our culture of equality, people are truly valued for their differences and free to be who they are.
- A flexible approach that allows an appropriate work-life balance where sports activities, outings, volunteering initiatives are part of our regular day-to day life.
- Commitment to reducing our environmental impact in terms of carbon, water and waste across Accenture facilities and in the communities in which we work and live by joining different initiatives.
- Full work comfort – private medical care, life insurance, access to MyBenefit platform, Multisport card, bonuses for referring new employees.
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 537,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Our Polish community consists of over 7,600 people. The headquarters are located in Warsaw, Cracow, Lodz, Wroclaw and Katowice. Visit us at www.accenture.com.
Accenture Operations provides business process services for specific functions, including finance and accounting; procurement and supply chain; and marketing & sales. We operate business processes with a combination of talent and data, artificial intelligence, analytics and digital technologies, helping clients to improve their productivity, customer experience and performance.
The candidate will interact with local solution manager and will manage team the below main processes
- Order processing: ensure that orders are correctly entered and processed in accordance with company procedures and the defined service levels. Coordinates with the different company functions to resolve issues related to order fulfillment
- Customer support: guarantee adequate assistance to customers, through the effective management of calls, the analysis of reported service criticalities, the resolution of problems or the activation of the competent internal organizational units.
- Customer information: Ensure correct and prompt information to customers, involving the appropriate functions in the company to verify communication content.
- Customer activation: Ensure the correct customer activation. Ensure the recovery of all required permits necessary. Prepare the necessary customizations in the management system to ensure that product distributions is done in accordance with the authorizations held by assigned customers.
- Ensure the supervision of the shipping order process, with a specific focus on “critical saving products” which are handled with a specific “urgent shipping process”, providing the necessary guidance to third- party logistics regarding the preparation of materials and the procedures for shipment, monitoring the respect of delivery times and conditions agreed with the customer.
- Claims management. Ensure that complaints are managed, activating the appropriate contacts for their correct settlement. Guarantees that credit notes are issued correctly in accordance with company procedures. Approve credit notes within the company signing powers granted to him or her.
- Ensure proper management of the specific processes
- Billing process: Ensure the proper management of the billing process, for Public Administration, activating the necessary actions for the correct maintenance of the customer and the management of any issues
- Fluent Italian (min. C1)
- Leadership experience on managing operational teams
- Excellent organizational skills and the ability to work in a high-pressure hands-on environment
- Strong interpersonal skills for effective relationship management with internal and external
- Solid Customer Service experience preferably in the Health sector
- Strong customer orientation
- Good communication and interpersonal skills
- Structured person with ability to prioritize and analytical skills
- Ability to work in a team
- Knowledge of SAP SD module
- Advanced knowledge of the MS Office package
- English min. B2 (written and spoken)
- Possibility of working fully remotely or in the hybrid mode.
- Using foreign language and new technology solutions daily, cooperating with various global Clients.
- Constant support and clear development path from your first day at office – dedicated Buddy, who will help you in adjusting to the new workplace.
- Focus on your strengths and continuous feedback enable fast professional growth, as well as new skills building by various online and classroom trainings.
- Inclusion and diversity in practice: truly multicultural environment; we support LGBT, people with disabilities and parents. In our culture of equality, people are truly valued for their differences and free to be who they are.
- A flexible approach that allows an appropriate work-life balance where sports activities, outings, volunteering initiatives are part of our regular day-to day life.
- Commitment to reducing our environmental impact in terms of carbon, water and waste across Accenture facilities and in the communities in which we work and live by joining different initiatives.
- Full work comfort – private medical care, life insurance, access to MyBenefit platform, Multisport card, bonuses for referring new employees.