Order to cash Analyst with Portuguese
Gdańsk
Nr ref.: 11598975
Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 674,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. In Poland Accenture has offices in Warsaw, Kraków, Gdańsk, Łódź, Wrocław and Katowice. They employ more than 8,600 staff. To learn more visit our website: accenture.com
Accenture Operations helps clients achieve new value and productivity from their business processes by applying analytics, process acumen and industry expertise to the transactional data and processes we manage and operate on our clients’ behalf.
What will you do?
As Order to Cash Analyst you'll be responsible for:
- Analyzing and solving medium-complexity or non-standard problems.
- Performing immediate outbound and inbound calls and e-mails to customers related to collections/order management process.
- Proactively escalating problem accounts to the appropriate function to accelerate the collection of overdue accounts. Contact with customers with aged accounts based on generated collection strategy worklist.
- Manage commercial disputes (claims) related to O2B process – contact with customers.
- Monitoring execution of dunning activities by company policy and timeline.
- Receiving and driving timely resolution or closure of standard collection-related Customer queries, complaints, and feedback through multiple source points email, phone, etc. by liaising with appropriate internal company functions e.g. O2B for invoicing issues.
- Reviewing and facilitating customer account monitoring through the conduct of customer reconciliation and coordination with AR Management for value adjustments and small write-offs in adherence with company policy.
- Contributing within O2C organization.
- Performing processing B2C and O2B controls as prescribed in the desktop procedures.
- Updating Country Specific documentation.
What do we expect?
- Min 1 year of experience in OTB/Order Management, OTC or Collections.
- Strong interpersonal & communication skills and ability to maintain professional business contact.
- Ability to prioritize, analytical skills, can-do attitude and ability to multi-task.
- Ideally fluent English skills both in the spoken and written form, plus minimum B2 degree of competence in Portuguese.
- Preferably a university degree or equivalent, especially with main focus on Administration or Supply Chain Management.
- Knowledge of SAP and Microsoft Office Excel would be an asset.
What can we offer:
- Ability to work in hybrid mode or fully remotely.
- Benefits such as Multisport card, private medical care in Luxmed, life insurance, access to MyBenefit platform, Referral Program, Employee Assistance Program, Employee Share Purchase Plan.
- Using foreign language and new technology solutions daily, cooperating with various global Clients.
- Constant support and clear development path from your first day – dedicated Buddy, who will help you in adjusting to the new workplace.
- Focus on your strengths and continuous feedback enable fast professional growth, as well as new skills building by various online and classroom training.
- A flexible approach that allows an appropriate work-life balance where sports activities, outings, volunteering initiatives are part of our regular day-to day life.
- Commitment to reducing our environmental impact in terms of carbon, water and waste across Accenture facilities and in the communities in which we work and live by joining different initiatives.
- Inclusion and diversity in practice: truly multicultural environment; we support LGBT, people with disabilities and parents. In our culture of equality, people are truly valued for their differences and free to be who they are.
Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 674,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. In Poland Accenture has offices in Warsaw, Kraków, Gdańsk, Łódź, Wrocław and Katowice. They employ more than 8,600 staff. To learn more visit our website: accenture.com
Accenture Operations helps clients achieve new value and productivity from their business processes by applying analytics, process acumen and industry expertise to the transactional data and processes we manage and operate on our clients’ behalf.
What will you do?
As Order to Cash Analyst you'll be responsible for:
- Analyzing and solving medium-complexity or non-standard problems.
- Performing immediate outbound and inbound calls and e-mails to customers related to collections/order management process.
- Proactively escalating problem accounts to the appropriate function to accelerate the collection of overdue accounts. Contact with customers with aged accounts based on generated collection strategy worklist.
- Manage commercial disputes (claims) related to O2B process – contact with customers.
- Monitoring execution of dunning activities by company policy and timeline.
- Receiving and driving timely resolution or closure of standard collection-related Customer queries, complaints, and feedback through multiple source points email, phone, etc. by liaising with appropriate internal company functions e.g. O2B for invoicing issues.
- Reviewing and facilitating customer account monitoring through the conduct of customer reconciliation and coordination with AR Management for value adjustments and small write-offs in adherence with company policy.
- Contributing within O2C organization.
- Performing processing B2C and O2B controls as prescribed in the desktop procedures.
- Updating Country Specific documentation.
What do we expect?
- Min 1 year of experience in OTB/Order Management, OTC or Collections.
- Strong interpersonal & communication skills and ability to maintain professional business contact.
- Ability to prioritize, analytical skills, can-do attitude and ability to multi-task.
- Ideally fluent English skills both in the spoken and written form, plus minimum B2 degree of competence in Portuguese.
- Preferably a university degree or equivalent, especially with main focus on Administration or Supply Chain Management.
- Knowledge of SAP and Microsoft Office Excel would be an asset.
What can we offer:
- Ability to work in hybrid mode or fully remotely.
- Benefits such as Multisport card, private medical care in Luxmed, life insurance, access to MyBenefit platform, Referral Program, Employee Assistance Program, Employee Share Purchase Plan.
- Using foreign language and new technology solutions daily, cooperating with various global Clients.
- Constant support and clear development path from your first day – dedicated Buddy, who will help you in adjusting to the new workplace.
- Focus on your strengths and continuous feedback enable fast professional growth, as well as new skills building by various online and classroom training.
- A flexible approach that allows an appropriate work-life balance where sports activities, outings, volunteering initiatives are part of our regular day-to day life.
- Commitment to reducing our environmental impact in terms of carbon, water and waste across Accenture facilities and in the communities in which we work and live by joining different initiatives.
- Inclusion and diversity in practice: truly multicultural environment; we support LGBT, people with disabilities and parents. In our culture of equality, people are truly valued for their differences and free to be who they are.