Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 674,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at: accenture.com
As OTC Junior Specialist you will be responsible for:
- Responding customer queries in a timely manner.
- Timely and accurately process orders and review issues related to automatically processed orders.
- Management of Product Distribution Complaint
- Perform analysis and support resolution of issues related to incomplete orders and delivery blocks with internal teams and/ or customers.
- Receive and drive timely resolution of order-related customer queries and complaints.
- 1 or 2 years of previous experience in customer service role.
- SAP order management module as a benefit.
- Good knowledge of Excel.
- Strong interpersonal communication skills.
- Ideally communicative English skills both in the spoken and written form, plus minimum C1 degree of competence in Finnish.
- Preferably a university degree or equivalent, especially with main focus on Administration or Supply Chain Management. Alternatively, an equivalent progressive working experience.
- Ability to prioritize, analytical skills, can do attitude and ability to multi task.
- Understanding of Supply Chain nice to have.
- Ability to work in hybrid mode or 100% remotely (we expect the employee to appear in the office at most once a quarter)
- Support for your career and competences development – learning from colleagues, courses and trainings, allowing you to boost your skills and become #BEFUTUREPROOF
- Using foreign language and new technology solutions daily, cooperating with various Clients
- CSR activities and rich social life – Book Club, International Cuisine Club, Accenture Runners Club, family events, cultural meetings, photography classes, climbing, soccer, swimming
- Full work comfort – private medical care, life insurance, access to MyBenefit platform
Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 674,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at: accenture.com
As OTC Junior Specialist you will be responsible for:
- Responding customer queries in a timely manner.
- Timely and accurately process orders and review issues related to automatically processed orders.
- Management of Product Distribution Complaint
- Perform analysis and support resolution of issues related to incomplete orders and delivery blocks with internal teams and/ or customers.
- Receive and drive timely resolution of order-related customer queries and complaints.
- 1 or 2 years of previous experience in customer service role.
- SAP order management module as a benefit.
- Good knowledge of Excel.
- Strong interpersonal communication skills.
- Ideally communicative English skills both in the spoken and written form, plus minimum C1 degree of competence in Finnish.
- Preferably a university degree or equivalent, especially with main focus on Administration or Supply Chain Management. Alternatively, an equivalent progressive working experience.
- Ability to prioritize, analytical skills, can do attitude and ability to multi task.
- Understanding of Supply Chain nice to have.
- Ability to work in hybrid mode or 100% remotely (we expect the employee to appear in the office at most once a quarter)
- Support for your career and competences development – learning from colleagues, courses and trainings, allowing you to boost your skills and become #BEFUTUREPROOF
- Using foreign language and new technology solutions daily, cooperating with various Clients
- CSR activities and rich social life – Book Club, International Cuisine Club, Accenture Runners Club, family events, cultural meetings, photography classes, climbing, soccer, swimming
- Full work comfort – private medical care, life insurance, access to MyBenefit platform