Performance Assurance Analyst
Gdynia
Performance Assurance Analyst
Gdynia
Nr Ref.: 1060719
Gdynia
Nr Ref.: 1060719
HAYS Poland jest firmą doradztwa personalnego, należącą do międzynarodowej grupy HAYS plc, notowanej na giełdzie w Londynie i największej firmy rekrutacyjnej w Wielkiej Brytanii.
Grupa posiada ponad 390 biur w 27 krajach na całym świecie, w których łącznie pracuje 8 300 specjalistów. Jest liderem w Europie Środkowej i Wschodniej, Azji, Ameryce Południowej, Australii, Nowej Zelandii, Chinach, Japonii, Hong Kongu i Kanadzie.
On behalf of our Client, world’s leading source of intelligent information for businesses located in Gdynia, we are currently looking for candidates for a position of Performance Assurance Analyst.
You will be responsible for assuring and improving the end to end quality and user experience of F&R products and services delivered over the public Internet to customers. Moreover, scope of responsibilities includes interact with other internal operational teams, communicating via formal service management workflow tools such as Service Cloud and Service Manager, and less formally via chat rooms, email and telephone.
The role of the Performance Assurance Analysts is to provide day to day support of end to end Internet services supporting the F&R business.
More specific responsibilities will include work together with the ICE Manager & team to apply best practice processes and methods necessary to provide the management and control to maintain optimized network and performance, identification of routes or customer networks where performance is falling short of acceptable standards, establishing and operating good working practices aimed at reducing risk and impact of these threats as appropriate, maintain an advanced level Internet technical knowledge to ensure the Internet Centre of Excellence provides a high standard of service.
This is an excellent opportunity to join dynamic project in fast growing international company. Our client is able to provide wide range of development opportunities and long term relationship with salary package and bonus that are competitive and rewarding.
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