Our GetResponse MAX Team is looking for a new member who would focus on providing product support for our MAX and MAX² customers!
Product Support Expert
As a Product Support Expert, your job would be to:
- provide product-related assistance for customers and team members
- deliver 5-star product support for different MAX customers via email in a round-robin way
- cooperate with IT, Deliverability and Product Management teams to resolve customer cases
- proactively seek to improve internal and external product knowledge bases
You may be the perfect match if you have:
- native Polish skills and an excellent command of English (at least C1)
- previous experience in customer service
- understanding of e-mail marketing solutions and general IT knowledge
- superb written communication skills
- strong analytical and problem-solving skills
- ability to work independently and in a team
Nice-to-have experience:
- knowledge of any additional language such as Spanish, German, French or Italian
- experience with SaaS applications
- experience in technical support
- knowledge of SQL, HTML, basic coding
Extra Perks:
- remote work - learn more about our remote work culture right HERE
- home office subsidies - 400 PLN per month (or equivalent) to help with your home office expenses and to maintain your well-being
- home office set up - you’ll get a one-time bonus for a maximum of 1000 PLN (or equivalent)to help set up your home office space
- private medical care for employees and their family members
- employee referral program - up to 10 000 PLN for recommending a friend
- corporate life insurance
- employee pension program (PPE)
- ESOP (Employee Stock Option Plan) with a 4-year vesting period and unconditional buyback program
- flexible working hours and no meeting days – we want to help you to adjust your schedule to your activities
- wellbeing and mental health culture - mental health helpline, sport card, yoga classes, etc.
- modern equipment - most of our teams work on MacBooks
- language classes
- internal initiatives like webinars, knowledge sharing sessions, and more!
