Project management, KPIs and employee motivation are not only empty phrases for you, but you know what stands behind it? Do you want to co-create a team in the environment of a developing start-up? We have the perfect job for you!
For our team we are currently looking for a:
Project Manager for Companjon
Miejsce pracy: Gdańsk
Your responsibilities:
- Responsibility for the project, as well as optimization and continuous development of the existing processes
- Implementation and project management to increase effectiveness and efficiency
- Responsibility for achieving all quantitative and qualitative goals in accordance with the contractual assumptions
- Create statistics, budget planning and presentations
- Management and continuous development of the team's employees
Your profile:
- At least 2 years of experience in managing teams in customer service (min. 15-20 people)
- Experience in managing multi-channel projects/teams (e.g. chat, e-mail, telephone etc.)
- Fluency in English (at least spoken and written C1)
- Knowledge of German is appreciated, but not obligatory
- Very good knowledge of MS Office
- Knowledge of management techniques and Call Center tools
- Understanding of KPIs
- Experience in planning and implementing quality management processes
- Business studies nice to have
- Strong service and customer service orientation
- High level of commitment and proactivity
- Positive and self-confident attitude
What we offer:
- Fixed remuneration and a performance-based bonus
- Freedom to implement your own ideas in a highly motivated team
- Close cooperation with other departments
- Demanding and comprehensive area that encourages shaping customer service for our key partner
- Ability to build a team in a startup environment full of innovation
- Internal training and learning opportunities
- Career opportunities in an international company
- Committed and motivated Team
- Possibility of home office after training and hybrid work
- A modern office in the Olivia Business Center complex with modern workplaces as well as free drinks and fruit
- Very good connection with public transport due to its location
- Private medical care and a discount to the gym
- Co-funding for glasses
- Co-funding of external online courses