Quality Manager

HAYS Poland jest firmą doradztwa personalnego, należącą do międzynarodowej grupy HAYS plc, notowanej na giełdzie w Londynie i największej firmy rekrutacyjnej w Wielkiej Brytanii.

Grupa posiada ponad 390 biur w 27 krajach na całym świecie, w których łącznie pracuje 8 300 specjalistów. Jest liderem w Europie Środkowej i Wschodniej, Azji, Ameryce Południowej, Australii, Nowej Zelandii, Chinach, Japonii, Hong Kongu i Kanadzie.

Your new company
On behalf of our Client, a global outsourcing company established in Tricity, we are currently seeking a Candidate for the position of Quality Manager.

Your new role
The successful Candidate will be responsible for establishing and implementing the Quality Assurance Framework for the local operation and ensure integration with Global Quality Standards and Initiatives. He or She will provide Quality Support as a shared service across BUs in terms of Process Excellence as well as 6 sigma & Lean Training, ISO, Risk, etc. The job holder will be building and maintaining Customer Confidence, developing and Communicate Quality Strategy, building a culture of Continuous Improvement and Quality Capability. He/She will also mentor Green Belts and Black Belts in their improvement projects and drive new certifications based on any additional business requirements.

What you'll need to succeed
The ideal Candidate needs to possess Black belt certification, 6 sigma and Lean training and experience at BPO/SSC organizations. What is more, the person should have excellent communication skills, should be able to communicate with external customers and senior leadership, and be detail-oriented person with analytical approach. He or she should also possess Change Management Experience and strong familiarity with Change Management Tools & Frameworks, as well as coaching and training skills. Fluency in English and proficiency in MS Office and Minitab is a must.

What you'll get in return
Our Client offers a stable full-time job, opportunities for professional development within an international BPO organization. Cafeteria Benefit package and trainings are also provided.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

Prosimy o dopisanie następującej klauzuli „Wyrażam zgodę na przetwarzanie moich danych osobowych zawartych w ofercie dla potrzeb procesu rekrutacji zgodnie z Ustawą o ochronie danych osobowych z dnia 29.08.1997r., Dz. U. Nr 101, poz. 926 ze zm.” Numer w rejestrze agencji zatrudnienia: 361 hays.pl