Route Service Trainer
Gdynia
Route Service Trainer
Gdynia
Nr Ref.: 1052995
Gdynia
Nr Ref.: 1052995
HAYS Poland jest firmą doradztwa personalnego, należącą do międzynarodowej grupy HAYS plc, notowanej na giełdzie w Londynie i największej firmy rekrutacyjnej w Wielkiej Brytanii.
Grupa posiada ponad 390 biur w 27 krajach na całym świecie, w których łącznie pracuje 8 300 specjalistów. Jest liderem w Europie Środkowej i Wschodniej, Azji, Ameryce Południowej, Australii, Nowej Zelandii, Chinach, Japonii, Hong Kongu i Kanadzie.
For our Client – an international shipping company and one of the world’s largest ferry operators - we are looking for Candidates to fill the position of Route Service Trainer for Baltic Sea Region. Client’s route network includes a great number of strategically placed ferry routes within Scandinavia, around Great Britain and the Baltics.
Route Service Trainer’s task is to secure and improve service and quality provided for Client’s guests through workshops and trainings for the employees as well as internal communication in order to promote company’s strategies, values and culture.
The position comprises also continuous improvement of guest satisfaction, developing empowerment and service mind-set among the employees, establishing, securing and following up on service and quality concepts as well as creating activities for guests and employees in co-operation with the management.
The Candidate will be working with Customer Satisfaction measuring tools, creating improvements measures within the organization, coaching and workshops for the staff, based on the results.
We are looking for Candidates who have been working successfully with training and workshops for big groups of people. The core factors of the Candidate’s profile include solid experience of working with and integrating people from the behavioural point of view. The ideal Candidate is an inspirational and positive person who is full of initiative and energy.
The proper Candidate should have highly-communicative knowledge of English and Russian. Experience within service industry will be an advantage. The candidate should be willing to travel frequently.
Our Client offers a position within an intellectually stimulating international environment. Route Service Trainer will have the opportunity for professional growth and gaining valuable experience in a team of professionals. In addition, the client offers an interesting range of duties, an employment contract for an indefinite period, attractive salary, and the possibility of development in a fast growing multinational company.
The offer suits You well? Do not hesitate to contact us and send your application.
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