We have an exciting opportunity at Thomson Reuters as a Product Support Specialist - a role that blends technology with audit.
Upon joining our business, you will undergo an intensive product training bootcamp. You will also have the opportunity to work alongside and learn from a variety of teams within the business.
About the Team
We are establishing a new Product Support Team based in Gdańsk that will focus on providing a quality product support service to customers of Thomson Reuters – Tax and Accounts Professionals business.
About the Role
Provide exemplary technical support and issue resolution primarily via e-mail using Salesforce.com
Receive inbound calls\chats and facilitate web-based sessions using Microsoft Teams to assist customers in troubleshooting and resolving concerns with Digita and Onvio products
Communicate clearly and effectively with end users, team members, internal stakeholders and management to quickly resolve issues and ensure customer satisfaction.
Track inquiry resolution progress and where appropriate proactively call customers with a status update or resolution.
Follow the appropriate company policies and procedures to respond to routine customer issues.
Identify and solve complex issues using existing policies and procedures
Use general professional or specialized knowledge to solve routine problems
Essential Skills:
Quick learner with strong research, problem solving, and troubleshooting skills with the ability to learn new technologies quickly.
Possess strong oral\written communication (English) skills and the ability to remain professional in all circumstances
Thrive in a fast-paced, collaborative and high-pressure environment
2-3 years of experience providing technical support for enterprise class software
What's in it for you?
Casual and diverse office environment where colleagues come from over 30 countries
Competitive salary
Flexibility and home-office opportunities
Two additional days off for voluntary jobs
Wellbeing scheme including private healthcare, pension, Multisport card and more
High standards of ethics in the workplace
#LI-AB1
Do you want to be part of a team helping re-invent the way knowledge professionals work? How about a team that works every day to create a more transparent, just and inclusive future? At Thomson Reuters, we’ve been doing just that for almost 160 years. Our industry-leading products and services include highly specialized information-enabled software and tools for legal, tax, accounting and compliance professionals combined with the world’s most global news services – Reuters. We help these professionals do their jobs better, creating more time for them to focus on the things that matter most: advising, advocating, negotiating, governing and informing.
We are powered by the talents of 25,000 employees across more than 75 countries, where everyone has a chance to contribute and grow professionally in flexible work environments that celebrate diversity and inclusion. At a time when objectivity, accuracy, fairness and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.
Accessibility
As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.
We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.
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More information about Thomson Reuters can be found on thomsonreuters.com.
