Senior Service Delivery Manager

Employer: International Pharmaceutical Company 

Location: 100% remotely from Poland

Salary: 83-93 PLN/H + VAT

Cooperation model: B2B

Start date: ASAP

We are looking for several experienced Senior Service Delivery Managers with a passion for delivering technical solutions in a fast-growing environment to work as a key member of our client’s world to create, manage, and support the international projects in the pharmaceutical field.

• To oversee all services and ensure that business needs are being met;
• To manage the overall accountability of a company's business requirements;
• To manage the profit and employee retention;
• To supervise customer service and provide assistance to customers;
• To build customer relations and provide efficient problem-solving.

• Degree in Information Technology or similar; 
• 6+ years of experience in business and IT service/projects;
• 5+ years of experience in leading the full-cycle IT operations;
• 5+ years of experience in leading multinational dispersed teams;
• 3+ years of experience in collaboration with multinational stakeholders;
• Experience with SCRUM (Agile);
• Knowledge of ITIL processes and Agile methodologies;
• Knowledge of Service Management tools (ServiceNow, Jira);
• Knowledge of Google Suite, Trello, Tableau/BO;
• Knowledge of PMI methodology;
• Strong communication and organization skills;
• Ability to stay focused, operate independently, determine problems and implement solutions;
• Flexibility to work in non-European time zones depending on service needs;
• Fluent in English.

• Agile Certificate;
• ITIL Certificate;
• PMP Certificate;
• Knowledge of Polish and German languages.

• Possibility to play a key role in shaping the rapidly growing company;
• Friendly working atmosphere;
• Participation in global projects;
• Contact with the newest technologies;
• Great opportunity for personal development.