Senior Service Owner for End User Computing (Production devices)

Are you a production devices wizard with a passion for IT Excellence? Join our team in Gdańsk and let's work our magic together!

About the job

We are looking for a Senior Service Owner for End User Computing to join our dynamic team in Gdańsk (part of IT Operations). As a Senior Service Owner, you will be responsible for taking end-to-end accountability for the production devices and ensuring they are operating efficiently.

You will be managing the end-user computing environment, including various rugged devices, handheld scanners, forklift computers, production mobile devices and associated software. In addition, you will oversee IT processes and drive IT Excellence throughout the organization.

Specifically, you will:

• Take end-to-end accountability for the production devices and ensure that they are working efficiently
• Develop and implement strategies to improve the performance of the end-user computing environment
• Collaborate with stakeholders to identify and prioritize service requirements
• Ensure that end-user computing services are delivered following agreed service levels
• Provide technical expertise and guidance to the team and other stakeholders
• Oversee IT processes and drive IT Excellence throughout the organization
• Help to identify risks and assure remediation of gaps to facilitate a sustainable and modern environment
• Travel occasionally, approximately once per month or more, as required for business needs

Who are you? 

A dedicated senior IT delivery person and expert, who is…

• A devotee to represent the service across the organization
• Authority who can step into a difficult situation when necessary
• Professional who uses a convincing appearance to resolve conflicts

Furthermore you: 

• are a team player with a strong technology background and possess 5+ years of experience in end-user computing service delivery, including managing production devices
• have technical expertise in desktop and mobile device management platforms like SOTI and Intune
• gained experience in managing and delivering services following agreed service levels
• are familiar with complex dependencies and procedures in a corporate environment
• can translate business requirements into technical tasks
• communicate effortlessly in English 
• hold a degree in Computer science or similar 
• fully understand ITIL and are familiar with SAFe Agile methodology
  

What do we offer? 

At Arla, we value our IT specialists and provide a range of attractive benefits to support your personal and professional growth:

• Trainings with industry experts and a comprehensive induction program.
• Financial support for ongoing education and professional development.
• Flexibility in working hours and the option to work from home.
• Medical care and life insurance coverage.
• Employee Assistance Program offering legal, psychological, health, and financial consulting.
• Additional perks like gym memberships, vouchers, travel points, and cinema tickets.
• Home kit including a monitor, laptop, keyboard, mouse, headsets, and webcam.
• Relaxation breaks to recharge and maintain work-life balance.
• Relocation allowance for a smooth transition to our vibrant city.
• Referral program for employees to earn rewards by recommending top talent.
• Additional holiday days based on length of employment (up to 4 days).

Welcome to Arla

Arla's Global IT team is a powerhouse of over 200+ highly skilled IT specialists across Denmark, Germany, the United Kingdom, and Poland. In addition to this impressive group, we work with approximately 800 consultants who are experts in SAP, Microsoft, cloud-based solutions, and targeted business needs.

But here at Arla, we're not just about making some of the world's most beloved dairy products. We're about making healthy taste delicious, making mornings worth getting out of bed for, and making family dinners unforgettable. Our iconic brands, such as Arla®, Castello®, and Lurpak®, are more than just products; they're an integral and natural part of modern life in over 100 countries around the globe.