Service Delivery Manager (P2P&O2C)
Job location: Gdańsk, Poland
As a Service Delivery Manager, you would be the primary owner of the service delivery with the overall goal of delivering overall P2P & O2C services while ensuring quality and timelines.
Accountability:
- Ensure right mix of resources for process running
- Teams development
- Escalation level
- Company representation in front of potential clients
- Governance of Client’s stakeholder meetings
- Ensure full compliance with internal audits/external audits
- Drive process improvements for productivity growth
- Set goals for the teams and provide TL’s appraisal
- Ensure External/ Internal Reporting on a timely manner
- Ensure the SLA/ KPI are met for the towers
- Ensure productivity control
Knowledge, skills and competencies:
- Excellent written and spoken English
- Strong customer service mind-set
- Good motivation skills
- Project Management and Lean six sigma experience is an advantage
- Experience, working in outsourcing/Shared Services Centre environment is an advantage
- At least 2-3 years in a Team Manager position
- Proven track record of successfully managing and developing teams
- Acumen to focus on people, processes and systems
- Excellent interpersonal and networking skills
- Managing customer relationships and dealing with queries and discrepancies in relation
- Focus on structural problem solving and quality improvement
We offer:
- Competitive salary with cafeteria benefits,
- Opportunity to be part of a rapidly expanding global organization with irreproachable reputation,
- Pleasant and inspiring working atmosphere,
- Professional development and clear career path,
- Training & development opportunities.
Poznaj
Cognizant
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, building the bridge between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, realize tangible returns and keep global enterprises ahead in a fast-changing world. See how at www.cognizant.com or @cognizant.