Service Delivery Manager

HAYS Poland jest firmą doradztwa personalnego, należącą do międzynarodowej grupy HAYS plc, notowanej na giełdzie w Londynie i największej firmy rekrutacyjnej w Wielkiej Brytanii.

Grupa posiada ponad 390 biur w 27 krajach na całym świecie, w których łącznie pracuje 8 300 specjalistów. Jest liderem w Europie Środkowej i Wschodniej, Azji, Ameryce Południowej, Australii, Nowej Zelandii, Chinach, Japonii, Hong Kongu i Kanadzie.

For our client, international company, currently we are looking for Service Delivery Manager.

Working on this position you will be responsible for coordination of all IS Delivery activities to deliver the service in accordance with contractual scope, and target levels, securing the cost budget/forecast and permanently review cost performance identifying cost saving opportunities and ensuring Company’s performance against SLA’s and KPI’s and take evasive action to avoid potential breaches. Service Delivery Manager will prepare reports, internal and external, according to the contractual requirements, collect customer’s requirements and control their implementation, participate in internal and customer-related meetings and intervene where IS Delivery short-comings are identified. Person on this position will ensure all company’s management and staff involved in the delivery of the service understand its scope and requirements from a IS perspective, ensure performance of third parties against OLA targets from the Service perspective, provide regular formal and informal feedback to the Client and Account Management regarding aspects of the service and act as an initial escalation point, “own” all issues once escalated in the IS area and work with the other client SDMs. Additionally, you will develop and maintain a Continuous Service Improvement plan in conjunction with IS delivery together with the client SDMs, ensure sufficient and appropriate capacity to run the service from a IS delivery perspective and deliver additional services, coordinate team extension etc.

We are searching for candidates with experience in customer and customer’s expectations management and proven experience with client interfacing. Relevant candidates should have good influencing skills and being able to demonstrate strong leadership qualities as well as good programme management and staff management capabilities. An ideal candidate should have good communication skills and be able to speak English and German fluently.

Our Client offers full time employment in rapidly growing international organization, interesting and challenging projects, trainings, competitive salary and additional benefits.

Prosimy o dopisanie następującej klauzuli „Wyrażam zgodę na przetwarzanie moich danych osobowych zawartych w ofercie dla potrzeb procesu rekrutacji zgodnie z Ustawą o ochronie danych osobowych z dnia 29.08.1997r., Dz. U. Nr 101, poz. 926 ze zm.” Numer w rejestrze agencji zatrudnienia: 361 hays.pl