Atos is an international IT services company. It employs circa 100 000 employees in 72 countries. In Poland Atos exists since 2000. Currently, more than 4 000 people are working in our offices in Bydgoszcz, Warsaw, Wroclaw, Gdansk, Lodz, Torun and Krakow. The company offers IT infrastructure management services, systems integration, outsourcing and IT consulting. Atos was four times awarded with the Great Place to Work certificate, winning top positions in the ranking of the Great Place to Work® Institute. Atos is the official global IT partner of the Olympic and Paralympic Games.
Service Delivery Supporter
Ref. No.: 165170
Job Description:
Business Operation Support team is a part of Network, Data Center and Communication Services organization (NDCS). The primary purpose of the Service Delivery Specialist/ Supporter is to provide vendor management, network services and back office support.
Key responsibilities to include:
- IT asset inventory maintenance and management
- Asset life-cycle management: managing and optimizing the purchase, deployment, maintenance, utilization, and disposal of software applications within an organization
- Coordinate the re-cycle or disposal of assets
- Providing regular reporting for the customer
- Preparing impact analysis for configuration change
- Ensuring documentation is updated to industry standards
- Proactively reviewing the processes as a continuous improvement plan
Job Requirements:
Must have:
- Fluent spoken and written English
- Proficient in Microsoft Office applications including Excel
- General knowledge of IT infrastructure environments
- Good analytical skills
- Methodical and disciplined approach to work and attention to detail
- Ability to organise and prioritise work in an effective manner
- Ability to multitasking and switch between tasks quickly
Beneficial:
- General understanding of ITIL disciplines and configuration management
- Experience of working with databases
- Ability to work effectively with cross-functional virtual teams, and to build collaborative relationships
- Proven experience of producing customer reports including data entry and analysis
- Ability to follow processes effectively
- Self-motivated with the ability to work with minimum supervision
- Strong influencing skills: demonstrated ability to get things done without formal authority
- Excellent interpersonal skills with ability to adapt communication styles to team members, contractors and executives who come from a broad spectrum of disciplines
- Creative and open minded
- ITIL foundation qualification preferable
- TOEIC certification would be a plus
Additional Information:
The position will be located in our office in Bydgoszcz. We offer work in international environment, a competitive salary package, relocation bonus (according to the internal procedures), private medical care, life and disability insurance. Interesting trainings and professional development programmes also available.
We offer:
- Stability of employment and contract;
- Possibility of training and professional development;
- Work in dynamic international environment;
- Daily contact with foreign language;
- Attractive bonuses (salary, awards, twice a year premium);
- Private healthcare;
- Life insurance;
- Benefits package;
- Contact with the latest IT technologies;
- Good atmosphere in a young and dynamic team;
- Bonuses foe commuting to work;
- Relocation package in the event of change of residence.
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