Manpower to światowy lider w dziedzinie HR o ponad 60-cio letniej tradycji. Nasza firma jest obecnaw 82 krajach, na terenie Polski mamy 50 oddziałów. Współpracujemy z 400 000 klientów rocznie, w tym małymi i średnimi przedsiębiorstwami ze wszystkich sektorów, a także największymi światowymi korporacjami. Nasze usługi obejmują pracę tymczasową, rekrutację pracowników stałych, zatrudnienie zewnętrzne oraz doradztwo personalne.
Four our client , we are currently seeking candidates on the position of:
Service Desk Agent
Praca stała
Nr ref.: SD/022/RED
Service Desk Agent
Praca Stała
Miejsce pracy: Gdańsk
Nr Ref.: SD/022/RED
Zadania:
- Record, analyse and categorise service calls
- Record and classify request for change
- Provide first line support with common issues, e.g. workstation incidents, password changes
- Be the first point of contact for vendors information queries
- Perform initial support and investigate incidents according to impact, resolution or error identification
- Assign incidents and/or problems further either to technical operations or on-site personnel
- Ensure that incidents/problems are timely addressed
- Ensure that escalation procedures are followed
- Give feedback to end-user and update the end-user of resolution progress
- Document user acceptance and close related incidents and/or problems
- Develop an end-user care philosophy that ensures end-user satisfaction
- Responsible for all Incident Management (if assigned)
- Minimum bachelors degree
- Minimum 2 years experiences in a similar position
- Fluent English language and other foreign language like: Swedish, Dutch, German or Finnish
- Broad set of IT skills (MS Active Directory, Remote Support tools, VoIP and VPN concepts, Security and Antivirus software)
- Experience with service desks tools, in Desktop administration and support
- Incident management skills
- Strong analytical thinking
- IS/IT related experience
- Good knowledge of key ITIL processes around service delivery and operations, especially incident & problem mgt skills
- Good proficiency in one or more of the European languages
- Customer oriented
- Good communication skills
- Big opportunity to gain experience in an international company
- Social benefits
- Attractive salary
