Service Desk Analyst with English
Miejsce pracy: Gdańsk
Nr ref.: JO-1704-352092_3
Cpl Jobs is a part of the larger European recruitment and HR services group, Cpl Resources. We help the greatest talents to develop their careers and enable leading companies on the Polish and European market to find the best professionals.
For our Client, dynamic global IT company, we are looking for:
Service Desk Analyst with English
Responsibilities:
- Respond to client issues received by telephone, voice mail, e-mail and via the customer portal
- Respond to incident alerts, making sure that they are progressed effectively within defined service levels and call management guidelines
- Manage and complete scheduled tasks on time
- Ensure effective client communications take place
- Ensure the effective assignment and escalation of incidents to engineers where appropriate
- Advise the Team Lead of emerging issues
- To adhere to ITIL framework processes
- Share information across your team and department
- Contribute documentation to the shared knowledge base
- Update, edit and remove client contacts from internal systems when necessary
- Investigate and resolve event calls or incidents with a pre-defined reaction process
Requirements:
- Previous experience - about a year - in a customer service role
- Good knowledge and understanding of internet/Ecommerce technology
- Very good customer service skills
- Good team working skills
- Very good knolwedge of English
Our Client offers:
- Attractive Salary
- Relocation package
- Wide opportunites for professional development
- Benefit package (Multisport card, Lunch Card, private healthcare, life insurance, training and development plans)
