Service Desk with French and Italian
Gdańsk
Service Desk with French and Italian
Gdańsk
Nr Ref.: 1058029
Gdańsk
Nr Ref.: 1058029
HAYS Poland jest firmą doradztwa personalnego, należącą do międzynarodowej grupy HAYS plc, notowanej na giełdzie w Londynie i największej firmy rekrutacyjnej w Wielkiej Brytanii.
Grupa posiada ponad 390 biur w 27 krajach na całym świecie, w których łącznie pracuje 8 300 specjalistów. Jest liderem w Europie Środkowej i Wschodniej, Azji, Ameryce Południowej, Australii, Nowej Zelandii, Chinach, Japonii, Hong Kongu i Kanadzie.
On behalf of our Client, a global outsourcing company established in Gdańsk we are currently seeking Candidates for the position of Service Desk Analyst with French and Italian.
Holding the position of IT Support Analyst you will be responsible for service ticket creation, assignment, categorization, prioritization, escalation, tracking, closure and feedback. You should follow KEDBs, Wikis for resolving technical issues and follow the defined processes (SOPs/SOWs) while attempting to resolve the incidents. This work also consists of such duties like incident management (ticket re-assignment, routing, chasing, queue management) and problem management (identifying the calls/tickets and highlighting them to L2, tracking, call back).
To be successful in this role you need minimal experience (at least 0,5 year) in a similar role, educational background (IT or related) would be an asset. Moreover our Client appreciates your set of IT skills regarding desk servicing, good knowledge of key IT processes around service delivery and operations, especially incident & problem management skills. Fluency in English, French and Italian are required.
Our Client offers stable work conditions and opportunities for professional development within international, globally-renowned outsourcing organization. Benefit package and training are also included.
Sounds like you? Do not hesitate to send your CV in English using the ‘apply’ button.
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