Service Manager

The role of Network, Data Center & Communication Services (NDCS) Service Manager has a responsibility to ensure that services are delivered in line with Service Description and target Service Levels are achieved.

Day to day activities require coordination and operational review with delivery teams responsible to ensure level and quality of service are maintained and to identify areas for continuous improvement. 

This includes visibility and management of each component of delivery to identify where efficiencies can be made.

Service Manager within Global Delivery reports directly to Tower Country Head (TCM) and Tower Service & Operations Manager (TSOM).

Key areas of focus:

• Service cost related financial management

• Service Level Management - Delivery Performance and Quality

• Service Continuity, Improvement and Excellence

• Incident & Problem Management (escalation and decision making role as a part of defined process)

• Operational Change Planning (be a part of Change Advisory Board)

The position will be located in our office in Bydgoszcz.

We offer:

• Stable employment
• Attractive salary
• Participation in interesting project
• Work in international environment
• Contact with the latest IT technology
• Training and development programs
• Study of foreign languages
• Unlimited access to e-learning
• Private medical care
• Additional life insurance
• Subsidy for commuting
• MyBenefit System (e.g. Multisport)
• Relocation bonus (according to the internal procedures)