Specialist with Asian language

Responsibilities:

• Service and troubleshooting related to computer and telephone applications;
• Monitoring of messages from the mailbox; ensuring compliance with the highest standards of customer service;
• Compliance with the rules of conduct in all emergencies;
• Analysis and fluent handling of Asian-language customers queries; solving problems related to products of the company step by step;
• Monitoring and verifying translations for their correctness;
• Translation of documents and educational materials from and into Asian language;
• Brokerage in communication between the company and non-English clients;
• Cooperation with other employees in order to perform tasks efficiently; mentoring approach.

Expectations:

• Full availability, openness to shift work, including weekends and bank holidays;
• Knowledge of Asian language (Japanese, Vietnamese, Chinese, Korean) at the native level and English language at the level of min. B2;
• Min. one year of experience in the area of customer service or translation;
• Possibility of starting work without the need for processing of a work permit;
• High communication skills, eloquence; ability to talk with various types of clients;
• Flexibility, responsibility and ability to organize time;
• Experience in the area of customer service on the ticket system is an asset.

The offer:

• Possibility to work remotely;
• Development opportunities and gaining experience in an international environment;
• Great atmosphere in a team of enthusiasts who are dynamically involved in the development of the organization;
• Integration trips and meetings;
• Private medical care and co-financed sports card;
• Massage in the office;
• English lessons;
• Parking fully financed by the company;
• ... and freshly squeezed juices.