MacGregor shapes the offshore and marine industries by offering world-leading engineering solutions and services with a strong portfolio of MacGregor, Hatlapa, Porsgrunn, Pusnes and Triplex brands. Shipbuilders, owners and operators are able to optimize the lifetime profitability, safety, reliability and environmental sustainability of their operations by working in close cooperation with MacGregor.
MacGregor solutions and services for handling marine cargoes, vessel operations, offshore loads, crude/LNG transfer and offshore mooring are all designed to perform with the sea. www.macgregor.com
MacGregor is part of Cargotec. Cargotec's (Nasdaq Helsinki: CGCBV) sales in 2018 total approximately EUR 3.3 billion and it employs around 12,000 people worldwide. www.cargotec.com
We are looking for candidates for the position of:
The Global Product Service Center (GPSC) in Gdańsk, Poland is constantly growing and developing its organizational structure. We are currently looking for candidates interested in the position of Senior Order Handler.
The person holding this position will be responsible for providing customer service for the life cycle of the products. This includes ensuring an efficient processing of orders. Maintains good relationships with customers and ensures updated knowledge of customers' needs.
- Overviewing, prioritizing and delegating tasks in daily operations within the team
- Suggesting possible process adjustments
- Proactively supporting Team Leader in planning optimal workload and resources necessary for process execution in day to day work
- Verifying the completeness of customer’s purchase orders with related quotations
- Checking, fulfill and follow up order confirmations
- Processing sales orders according to their priorities
- Handling nonconformities and claims
- Identifying risk orders, update all data for prepayment and follow up
- Confirming and sending delivery instructions
- Introducing newcomers to tasks, system and process
- Participating in cross-functional, as well as external projects
- At least 4 years of relevant experience, preferably in SSC / BPO
- University degree in a relevant field
- knowledge of English at least at level C1
- knowledge of SAP would be an asset
- Experience or background in Customer Service in maritime industry would be an asset
- Analytical thinking and strong ability to successfully resolve complex problems and issues
- Enthusiastic and passionate about working with people, good team-player
- Creativity and openness to share and implement new ideas
- Eager to learn
- Interesting and challenging position in a global dynamic organization
- Possibility to deepen your professional competencies
- Friendly atmosphere and comfortable workplace
- Development possibilities while taking part in internal corporate projects
- Flexible working hours
- Work-life balance
- Wide range of benefits like Medicover Healthcare package, Multisport card or AXA Insurance for life
