Join us at Foundever!
Foundever is one of the lead companies in bussiness process outsourcing (BPO), digital marketing, growth and talen management, innovative technologies, consulting and analytics!
Team Leader with German and English
(Gdańsk Hybrid or Remote)
Your tasks will involve:
- Leading, managing, overseeing and supporting a team of Customer Service Agents;
- Ensuring the Team fulfills KPI’s set by clients;
- Facilitating clear and efficient communications;
- Rewarding Agents for best results;
- Participating in the recruitment and induction processes.
This job is for you if:
- You are looking to work in hybrid mode or entirely from home (area of Poland only);
- You have fluent command of spoken and written German (C1) and English (B2) (Both);
- You can effectively manage a team, offer constructive feedback, oversee processes and growth (at least 2 years of experience in a corporate environment);
- You have excellent manners and high personal standards;
- You are motivated and growth oriented;
- You are no stranger to MS Office software;
- You think logically, and are good at problem-solving and introducing improvement solutions;
Join us and you will be able to:
- Grow and develop, 92% of our Management started their journey in Customer Care;
- Receive appealing social bonuses (Multisport card, access to private healthcare);
- Work in a great team with an amazing atmosphere.
- Additional vacation funds or co-financing new glasses is a standard for us and additional funds for Winter Holidays.
- We have internal programs promoting a healthy lifestyle and offer Psychological Support;
- We offer access to broadly developed training platforms. Growth of our employees is important to us.
Do not wait! We are excited to hear from you!
Poznaj
Foundever
Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.