Team Leader

Job type: Permanent

• Day to Day operations, SL and Floor Operations management
• Organize team huddles and work towards keeping the team motivation at a higher level
• Send the Shift Handover document to shift lead of the next shift with details of all the updates and critical outages/ issues
• Prepare the shift roster
• Facilitate Administrative and operational need of the team
• Prepare and share daily Shift reports
• Assign routine tasks to the team
• Prepare consolidated weekly / monthly reports
• Accountable for the success and quality of the process
• Ensures that the process is followed correctly in Service Operations
• Approves management reporting and tool requirements
• Ability to learn to work with internal tools                                             

• BPS experience
• Excellent English written and verbal communications skills
• Handling Escalations from Clients
• High Analytical & Coordination skills are essential
• Documentation support & research
• Excellent  project skills
• Very Good people management Skills
• Ability to follow through on projects assigned
• Internet Savvy
• Strong knowledge on operations/service delivery and ability to manage critical situations with minimum supervision
• Customer service orientation and ability to work in a team
• Good interpersonal and communication skills
• Ability to perform in adverse situations

• Opportunity to be part of a rapidly expanding global organization with irreproachable reputation
• Open-minded and multinational environment
• Pleasant and inspiring working atmosphere
• Professional development and clear career path
• Convenient location and new office building
• Training & development opportunities within company
• Competitive salary with cafeteria benefits