Ogłoszenie numer: 794239, from 2015-09-07
Founded in 2014, Skipjaq uses machine learning and expert systems to optimise and automate the performance of applications across multiple cloud platforms, both private and public. Skipjaq's unique technology allows significant savings, both in the cost of underlying application infrastructure and in expertise and effort to test, tune and re-tune applications as you move them between platforms or roll out new application versions.
Technical Consultant/Senior
Location: małopolskie
Job description
Skipjaq is hiring as our Krakow office continues to grow! We are looking for a candidate with a unique set of skills to work as a "Technical Consultant/Senior": a hybrid between a Customer Support Engineer, Developer and Technical Consultant.
The Customer Success Team is responsible for ensuring that our customers maximise their investment in the Skipjaq platform. It begins with onboarding and educating new customers, then mapping out a plan for deployment and driving any issues to closure with a high degree of engagement. Your day could consist of architecture reviews, bug fixing, developing / advocating new features or articulating Skipjaq value within new teams.
This role requires a diverse set of skills, including those of a developer, account manager and technical writer.
RESPONSIBILITIES
- Understand the goals & objectives of new customers and translate those needs appropriately through the implementation and onboarding process.
- Work alongside clients and their technology teams to fully integrate Skipjaq into their technology stack.
- Develop customer specific features or integrations.
- Track and hit key implementation milestones.
- Proactively identify potential issues and devise contingency plans.
- Maintain expert technical knowledge of current products and tools.
Requirements
- At least 3 years experience in either a Professional Services, Technical Customer Support, Customer Success or Software Development role
- Critical thinking and proven complex problem solving skills.
- Excellent written and verbal communications skills
- Strong open systems and infrastructure knowledge; UNIX, Windows, Java / J2EE, SQL / noSQL Databases, shell scripting.
- Good architectural understanding in at least one of the following Programming languages: (Java, .NET, Python, Akka / Scala)
- Knowledge of virtualisation, cloud management and cloud platforms such as OpenStack, vSphere, Docker, AWS, Azure, Google Cloud is preferred
- Willingness to travel to customer sites.
We offer
- Attractive Salary
- Opportunity to work in an exciting and vibrant start up
- Work with innovative and leading edge technologies
- Health Care Package
- Sports Plan